# IT Engineer

**Company:** [Thinking Machines Lab](https://hotfix.jobs/companies/thinking-machines-lab)
**Location:** New York, NY
**Role:** IT Support
**Salary:** $190k – $300k/yr
**Experience:** 5+ years
**Skills:** Okta, Terraform, Git, macOS, MDM, Google Workspace, kandji, Python, Bash, Zero Trust, SSO, Slack, GitHub, brivo
**Posted:** 2026-07-25

> Serve as the primary onsite IT partner for the New York office at Thinking Machines Lab, handling employee support, onboarding/offboarding, identity/access management (Okta), infrastructure (networking, physical security, A/V), device fleet management (macOS/MDM), and collaboration with the SF team using IaC practices like Terraform and GitOps. Requires 5+ years IT engineering experience and full-time onsite work in NYC.

## Job Description

## What You’ll Do

- Serve as the primary onsite IT resource for employees in our New York office, providing responsive support and resolving hardware, software, access, network, and workplace technology issues.
- Own onboarding and offboarding for New York employees, including hardware procurement, device preparation, shipping logistics, account provisioning, and access changes.
- Administer Okta, including Single Sign-On, application integrations, provisioning, and access management for new and existing services.
- Help manage Okta and other SaaS platforms through Terraform and Git-based workflows. Contribute to managing corporate technology systems using repeatable, reviewable, and version-controlled processes.
- Own the day-to-day operation of the New York office’s technology infrastructure, including ISPs, networking, firewalls, conference rooms, and physical security systems such as door access and cameras.
- Set up, maintain, and support conference room technology, hybrid meetings, and company-wide events such as All Hands meetings.
- Maintain and secure the company’s fleet of macOS devices using MDM, ensuring devices remain compliant, updated, and reliable.
- Partner closely with the San Francisco IT and Security team on company-wide initiatives, incident response, standards, documentation, and infrastructure improvements.
- Coordinate with vendors, contractors, and building management on office technology installations, upgrades, and repairs.

## Basic Qualifications

- 5+ years of experience in IT engineering, systems administration, corporate IT, or a similar role.
- Experience supporting employees and technology infrastructure in an onsite office environment.
- Strong experience administering identity, SaaS, endpoint-management, and collaboration platforms.
- Working knowledge of Git and version-controlled operational workflows.
- Ability to independently own IT operations for the New York office while collaborating effectively with a distributed team.
- Ability to work onsite Monday through Friday in our New York office.
- Ability to travel to San Francisco for approximately one week each month.

## Preferred Qualifications

- Deep experience administering Google Workspace, Slack Enterprise, GitHub, and similar business platforms.
- Strong knowledge of Okta, SSO, application provisioning, access-management practices, and Zero Trust security principles.
- Experience managing Okta or other SaaS platforms with Terraform. Familiarity with pull requests, code reviews, CI/CD, state management, and GitOps practices is strongly preferred.
- Experience managing macOS devices through a modern MDM platform. Kandji experience is a plus.
- Experience supporting office networks, wireless infrastructure, ISPs, firewalls, and related troubleshooting.
- Familiarity with access-control and camera platforms such as Brivo.
- Ability to automate operational processes using Python, Bash, APIs, or similar tools.
- Experience managing vendors and leading office technology projects, particularly those involving external contractors, office openings, or infrastructure upgrades.
- A track record of creating clear technical documentation, runbooks, and repeatable operational processes.

## Compensation

Expected annual salary range: $190000 - $300000.

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