# Senior Manager, Order Management – Partnership NPI & Automation

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA, New York, NY, Seattle, WA
**Role:** Revenue Operations
**Salary:** $190k – $230k/yr
**Experience:** 10+ years
**Skills:** Quote-To-Cash, Order Management, Aws Marketplace, Gcp Marketplace, Azure Marketplace, Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora, Sox Controls, ASC 606, SQL, ERP Systems
**Posted:** 2026-06-05

> Lead order management and quote-to-cash operations for third-party cloud marketplaces (AWS, GCP, Azure), driving automation and operational readiness for new product launches at a fast-growing AI company.

## Job Description

## Key Responsibilities

### Third-Party Marketplace Operations
- Own end-to-end order management operations across third-party cloud marketplaces (AWS, GCP, Azure), ensuring accuracy, completeness, and timeliness of provisioning and transactions
- Manage private offer creation, pricing configuration, and offer lifecycle across marketplace platforms, resolving non-standard pricing structures and contract modifications
- Serve as the operational point of contact with external marketplace teams, coordinating onboarding, integration requirements, and platform-specific processes
- Build SOX controls over marketplace transactions, disbursements, and reporting against internal systems of record

### Quote-to-Cash & Order Management Automation
- Identify, design, and implement automation across the quote-to-cash lifecycle to enhance efficiency, scalability, and accuracy as transaction volume grows
- Develop and track Order Management metrics that surface bottlenecks and support strategic decision-making
- Partner with vendors to optimize order management and billing systems, evaluate new features, and implement scalable solutions

### New Product Introductions
- Lead operational readiness for new product and model launches across partner channels, ensuring order management, provisioning, and pricing infrastructure is in place ahead of go-live
- Conduct comprehensive User Acceptance Testing (UAT) for new launches and influence product introduction processes by providing expert guidance on order management and marketplace implications
- Translate new commercial models and packaging into operational and system requirements across marketplace surfaces

### Cross-Functional Partnership
- Cultivate strategic partnerships across the quote-to-cash ecosystem, including Go-to-Market Systems, Deal Desk, Legal, Tax, and Finance
- Partner closely with Billing Engineering teams to define requirements, prioritize roadmap needs, and ensure systems support marketplace and consumption-based transactions
- Collaborate with external marketplace teams to align on platform capabilities, integration timelines, and operational escalations
- Work alongside Revenue Accounting and adjacent operations pillars to ensure transactions are recorded accurately and in compliance with revenue recognition requirements

### Compliance, Controls & Documentation
- Establish and maintain robust controls and segregation of duties within order management and marketplace operations
- Support audit requirements by preparing documentation and addressing inquiries
- Develop and maintain documentation for team processes, procedures, and system configurations

## Requirements
- Bachelor's degree in Accounting, Finance, Business, or a related field
- Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products
- Hands-on experience with third-party marketplace integrations (AWS Marketplace, GCP Marketplace, Azure Marketplace), including private offers and metered/consumption billing
- Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora)
- Proven track record leading large-scale strategic and automation initiatives end-to-end
- Demonstrated ability to build relationships with diverse stakeholders—including technical and external partners—and influence without direct authority
- Outstanding communication and interpersonal skills

## Preferred Qualifications
- 10+ years of progressive experience in Order Management, Quote-to-Cash, or Billing Operations within high-growth SaaS/technology companies, including experience in a reviewer or lead role
- Working knowledge of ASC 606 revenue recognition principles
- Experience with third-party cloud marketplaces (AWS, GCP, Azure)
- Experience partnering directly with engineering teams to scope and prioritize systems work
- Data-driven approach to process design; SQL and database experience a plus
- Exceptional organizational skills with meticulous attention to detail
- Adaptability to thrive in fast-paced, ambiguous environments
- Proven ability to provide guidance, mentorship, and project leadership to team members and contractors

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