# Technical Account Manager, Auth0

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** Tokyo, Japan
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Auth0, OAuth, Openid Connect, Saml 2.0, APIs, Http, Cybersecurity, SaaS, Paas, Cloud Computing, Software Development Lifecycle, Data Analysis, Whiteboarding
**Posted:** 2026-07-31

> Guides enterprise customers through Auth0 identity implementations, adoption, security improvements, and long-term strategy. The role requires 5+ years in IT, customer-facing technical experience, strong Japanese and English communication, and familiarity with CIAM protocols, APIs, and cloud services.

## Job Description

## Responsibilities
- Serve as a trusted identity coach, guiding customers through timely technical guidance, enablement, advice, and best-practice sharing.
- Learn customers’ businesses, strategies, goals, and challenges through the lens of identity.
- Build and nurture long-term relationships with developers, engineering leads, application builders, product owners, and C-level executives.
- Conduct quarterly executive customer meetings to recap value, report progress, and discuss initiatives and roadmap items.
- Conduct ad hoc technical meetings on identity solutions, guidance, and best practices.
- Monitor customer health, satisfaction, and engagement while proactively addressing risks and escalations.
- Collaborate with stakeholders to increase customer adoption and uncover growth opportunities.
- Analyze trends, identify improvements, and optimize customer outcomes.
- Educate customers on new features and roadmap alignment as a product evangelist.
- Represent the voice of the customer and communicate customer needs and feedback internally.

## Requirements
- 5+ years of total experience in information technology, with a bachelor’s degree; an advanced degree without experience; or equivalent experience.
- At least 3 years of hands-on experience as a Technical Account Manager or comparable customer-facing role, preferably in identity and access management.
- Native-level Japanese proficiency with excellent communication and reading comprehension skills.
- Ability to ask questions and express opinions in English through email, Slack, or one-on-one conversations.
- Familiarity with authentication and authorization technologies and protocols, including OAuth, OpenID Connect, and SAML 2.0.
- Experience consuming APIs and using HTTP request methods.
- High-level understanding of custom consumer and SaaS applications, including web and native applications.
- Interest in cybersecurity principles for IT and consumer applications.
- Experience with SaaS, PaaS, or cloud-based services, including adoption, integration, and ongoing use.
- Basic knowledge of the software development lifecycle, programming languages, and application-builder practices.
- Customer-first mindset with strong energy and problem-solving skills.
- Ability to manage multiple projects, conduct customer research, generate reports, and analyze data.
- Strong presentation and whiteboarding/diagramming skills.
- Excellent communication skills with customers ranging from developers to C-level executives.
- Ability to influence customer behavior and health metrics across a portfolio.

## Benefits and Culture
- In-person onboarding designed to accelerate impact and build connections.
- Opportunities for talent development, connection, and community.
- Social-impact initiatives and well-being support.

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