# Strategic Account Manager

**Company:** [Render](https://hotfix.jobs/companies/render)
**Location:** Remote
**Role:** Account Management
**Salary:** $180k – $235k/yr
**Experience:** 5+ years
**Skills:** Product Analytics, Cloud Infrastructure, Developer Tooling, Product-Led Growth, Customer Health Metrics, Account Planning, Contract Negotiation, Business Reviews, ROI Analysis, Hyperscalers
**Posted:** 2026-04-04

> Manages portfolio of high-growth customers as trusted advisor, driving expansion, renewals, and churn mitigation in cloud platform environment. Requires 5+ years in account management or customer success, preferably in developer tooling, with strong commercial and strategic skills.

## Job Description

## Responsibilities
- Manage a dedicated portfolio of high-growth customers, establishing yourself as their trusted business advisor and primary point of contact.
- Develop a deep understanding of each customer's business, their key objectives, and their technical roadmap to create account plans that ensure Render is delivering maximum value.
- Proactively identify and mitigate churn risks by addressing customer concerns, articulating Render's scalability, and reinforcing the value proposition.
- Drive account expansion by identifying opportunities to convert customers from month-to-month to committed annual contracts and lead the upsell motion.
- Collaborate closely with our Customer Engineers, who own the technical relationship with developers, to present a unified front and ensure customers are both technically successful and strategically aligned.
- Lead regular business reviews with key stakeholders to showcase ROI, review progress against goals, and uncover new opportunities for partnership.
- Serve as the voice of your customers internally, sharing their feedback and insights with our Product and Engineering teams.
- Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.

## Requirements
- 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space.
- Commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts.
- Familiar with using product usage data or analytics to identify customer health risks and expansion opportunities.
- Strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals.
- Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives.
- Savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion.
- Builder who thrives in ambiguity. Energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks.
- Strong sense of empathy and a genuine passion for helping developers and engineering teams succeed.

## Nice-to-Haves
- Background at high-performing developer-facing hyper growth tech companies.
- Experience with hyperscalers and / or cloud platform solutions.
- Experience helping customers migrate from hyperscalers to managed platform solutions.
- Experience as a founding or early member of an Account Management or Customer Success team, with a demonstrated ability to help build playbooks and processes from the ground up.

## Benefits
- Equity with early-exercise options and extended exercise windows.
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs available.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.

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