# Product Lead - Front Office -

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** Munich, Germany, Madrid, Spain
**Role:** Product Management
**Experience:** 8+ years
**Skills:** Product Strategy, Product Roadmap, Product Development, Go-to-Market Strategy, Product Marketing, Messaging, Positioning, Customer Relationship Management, Sales Automation, Service Automation, Marketing Platforms, Commerce Platforms, Customer Experience Platforms, Stakeholder Management, Celonis Process Intelligence Platform
**Posted:** 2026-07-24

> Leads a team of product managers developing and scaling Front Office solutions across customer service, sales, marketing, and commerce. Requires extensive Front Office or enterprise CX experience, product development and go-to-market expertise, and strong team and stakeholder leadership.

## Job Description

## Responsibilities
- Lead a team of product managers and define the product strategy and roadmap for the Front Office domain within the broader Business Apps strategy.
- Work closely with customers to understand pain points across Front Office functions.
- Participate in the full product development lifecycle, from ideation and development to scaling solutions across customers.
- Use the Celonis Process Intelligence Platform to develop innovative Front Office solutions.
- Collaborate with platform product managers and engineers to guide and influence platform feature development.
- Partner with UX to define product user experiences.
- Build alignment across Product, Engineering, Product Marketing, Value Engineering, and Sales.

## Requirements
- 8+ years of experience in operational Front Office functions such as Sales, Service, Marketing, or Commerce; Solution Engineering; Enterprise CX Software; CX Analysis; or comparable roles.
- Deep understanding of Front Office solutions, including CRM, sales and service automation software, marketing and commerce platforms, communication software systems, or customer experience platforms.
- Comprehensive knowledge of CX market and industry trends.
- Strong expertise in product development and go-to-market strategies, with a track record of developing and launching successful products.
- Experience in product marketing, messaging, and positioning.
- Proven ability to lead and manage high-performing teams.
- Outstanding stakeholder management skills across organizational functions.
- Excellent verbal and written communication skills.
- Fluent in English; German is a plus.

## Compensation and Benefits
- Restricted Stock Units and merit-based refresh grants for full-time employees.
- Inclusive parental leave: 24 weeks fully paid for primary carers and 12 weeks for supporting carers.
- Flexible hybrid work model, unlimited PTO in applicable regions, and generous global PTO.
- Learning and development through a 70-20-10 framework, mentorship programs, and a dedicated learning platform.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
- Paid annual Impact Days for community and environmental volunteering.
- Inclusion Think Tank and annual Inclusion Days.
- Mission-led culture focused on customer value, teamwork, ownership, and sustainability.

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