# Engagement Manager

**Company:** [Ashby](https://hotfix.jobs/companies/ashby)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $155k – $180k/yr
**Experience:** 5+ years
**Skills:** Solutions Consulting, Professional Services, Management Consulting, Enterprise Saas, Statement Of Work, Sow, Pre-Sales, Post-Sales, Implementation Strategy, Customer Success, Cross-Functional Collaboration
**Posted:** 2026-06-16

> Engagement Manager responsible for scoping and designing professional services for enterprise deals, creating SOWs, and ensuring smooth handoff from sales to delivery to improve win rates and time-to-value.

## Job Description

## What You’ll Do

### Design and Close Successful Professional Services Opportunities (Pre-Sales)
- Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby
- Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
- Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer
- Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities
- Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately capture the required scope, effort, and sequencing

### Create Continuity into Delivery (Post-Sales / Early Lifecycle)
- Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team
- Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approaches

### Improve Professional Services GTM Motions
- Identify patterns across opportunities (what works, what breaks) and use these to refine our Enterprise Sales motion in partnership with Leadership
- Refine how and when services are introduced and scoped within the sales cycle
- Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services

## What We’re Looking For
- 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
- Strong ability to diagnose business processes and translate them into scalable technical solutions
- Experience with complex, multi-stakeholder deals with meaningful implementation components
- Comfort navigating collaboration with both pre-sales and post-sales teams
- Excellent communication skills, with the ability to influence executives and align cross-functional teams
- Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility

## Benefits
- Competitive compensation
- 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items (like conferences) covered with manager approval

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**Apply:** https://hotfix.jobs/jobs/09e40230-2f85-4b2e-8e0f-7efad898f702
**Canonical:** https://hotfix.jobs/jobs/09e40230-2f85-4b2e-8e0f-7efad898f702