# Channel Specialist

**Company:** [Fareharbor](https://hotfix.jobs/companies/fareharbor)
**Location:** Honolulu, HI
**Role:** Support Engineering
**Salary:** $43k – $64k/yr
**Skills:** Affiliate Programs, Technical Support, Customer Support, Problem Solving, Troubleshooting, Email Support, Phone Support, User Stories, Help Documentation, Process Improvement
**Posted:** 2026-09-09

> Supports clients and reseller partners by managing affiliate channels, implementing partner integrations, troubleshooting invoicing and booking issues, and improving support processes. Requires strong communication, analytical problem-solving, technical comfort, and customer-service skills.

## Job Description

## Responsibilities
- Handle inbound and outbound affiliate-related support issues by email and phone.
- Develop in-depth knowledge of affiliate programs and related processes.
- Provide customer and technical support by listening, understanding issues, and solving problems.
- Implement technical components for clients setting up new partners and maintain technical components for existing partners.
- Communicate and escalate appropriately across teams to meet client needs.
- Provide user stories to the software development team for product improvements.
- Contribute to help documentation.
- Develop and maintain internal and external relationships.
- Improve existing processes and introduce approaches that contribute to client success.

## Requirements
- Precise, detail-oriented, and able to work with a sense of urgency.
- Committed to delivering high-quality customer and technical support.
- Comfortable working with new technology.
- Strong analytical and problem-solving skills, including the ability to make decisions and mediate affiliate-related concerns.
- Excellent written and verbal communication skills.
- Positive, adaptable, collaborative, and open to change and new ideas.
- Interest in the travel and tourism industry.
- Local to Hawaii.

## Compensation and Benefits
- $20.50–$30.75 per hour, plus 10% bonus potential.
- Medical, dental, and vision coverage.
- 26 vacation days, 10 sick days, and 12 paid holidays annually.
- Global leave benefits, including paid parental, grandparent, extended care, and bereavement leave.
- Life insurance.
- 401(k) with employer matching.
- Social events and team building.
- Educational opportunities.
- Wellness benefits, including a Headspace subscription and wellness webinars.
- Work-from-home assistance.
- Hybrid-friendly work environment.
- Paid volunteer hours.

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