# Account Manager

**Company:** [GameChanger](https://hotfix.jobs/companies/gamechanger)
**Location:** Remote
**Role:** Account Management
**Salary:** $65k – $85k/yr
**Experience:** 3+ years
**Skills:** Account Management, Customer Success, B2B Sales, B2B2C, Renewals, Customer Onboarding, CRM, HubSpot, Salesforce, Account Planning, Customer Health, Baseball, Softball, Basketball, Customer Expansion
**Posted:** 2026-09-09

> Own post-sale relationships for GameChanger’s club, league, and organization customers, driving onboarding, adoption, retention, renewals, and expansion. The role requires 3+ years of B2B or B2B2C account management or customer success experience, CRM proficiency, and knowledge of baseball/softball and basketball markets.

## Job Description

## Responsibilities
- Own the post-sale customer relationship from signed agreement through onboarding, adoption, expansion, and renewal.
- Partner with Account Executives on customer handoffs and lead onboarding for Club Directors and organization leaders.
- Configure accounts, set up teams, align stakeholders, create launch plans, and establish success milestones.
- Equip Club Directors and coaches with guidance, resources, and communication plans for introducing GameChanger to teams and families.
- Build trusted relationships with club directors, league administrators, coaches, and other stakeholders through proactive check-ins.
- Monitor customer health and adoption signals, including team setup, coach activation, parent participation, athlete claims, and fan engagement.
- Create and execute account plans to increase adoption, deepen engagement, and expand across teams, programs, or sports.
- Coordinate education, enablement, and lifecycle communications with Customer Experience and Marketing.
- Own renewals from early planning and value reinforcement through agreement execution.
- Identify customer risk, develop recovery plans, and coordinate internal partners to protect retention.
- Maintain account health, renewal forecasts, growth opportunities, and customer activity in the CRM.
- Establish onboarding, account planning, adoption, expansion, referral, and renewal playbooks.
- Share customer insights with Sales, Customer Experience, Marketing, and Product.
- Define success metrics, operating rhythms, and scalable account management processes with Sales leadership.

## Requirements
- 3–5+ years of B2B or B2B2C account management, customer success, or post-sales experience, ideally including renewals and expansion.
- Track record of meeting or exceeding retention, renewal, adoption, or growth goals.
- Experience onboarding and managing multi-stakeholder accounts, from senior decision-makers to day-to-day users.
- Strong consultative, relationship-building, and executive communication skills.
- Ability to connect customer goals to measurable outcomes.
- Experience using customer data and account health signals to prioritize action and manage a portfolio proactively.
- Experience with CRM and customer success platforms such as HubSpot, Salesforce, or similar tools.
- Self-starter comfortable working in an early-stage, fast-paced environment with significant ownership.
- Knowledge of baseball/softball and basketball sports markets.
- Ability to travel as needed.

## Nice-to-haves
- Experience working within the club sports ecosystem.

## Compensation and Benefits
- Target salary range: $65,000–$85,000, with total on-target earnings of up to $125,000 based on performance.
- Total compensation may include incentive compensation, equity, and benefits.
- Unlimited vacation, paid volunteer opportunities, technology and work-from-home stipends, wellness and lifestyle stipends, health benefits, 401(k) with company match, insurance, disability leave, paid parental leave, family-building benefits, and employee discounts.

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