# Senior Observability Architect

**Company:** [Grafana Labs](https://hotfix.jobs/companies/grafana-labs)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $204k – $260k/yr
**Experience:** 5+ years
**Skills:** Kubernetes, Grafana, Prometheus, loki, Observability, rca, CRM, technical account management
**Posted:** 2026-07-09

> Technical owner of long-term customer success for Grafana's observability platform. Architect observability solutions, lead technical discovery/onboarding/enablement, drive adoption and ROI, provide expert troubleshooting/RCA, and act as customer voice to product/engineering teams. Requires 5+ years in post-sales technical roles, Kubernetes experience, and West Coast location.

## Job Description

## What You'll Be Doing

- Serve as the primary technical point of contact for a portfolio of Grafana customers.
- Design the observability maturity journey of customers and assist them on that path.
- Provide expert-level troubleshooting and guidance to drive adoption.
- Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
- Advise clients on best practices and strategies for leveraging our technology to achieve their business goals.
- Collaborate with clients to develop and execute technical roadmaps.
- Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
- Develop and maintain strong, long-term relationships with key stakeholders.
- With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
- Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
- Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.
- Conduct training sessions and workshops to educate clients on our technology.
- Develop and deliver technical documentation, guides, and tutorials.
- Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.
- Prepare and present reports on client metrics, achievements, and areas of focus.

## What Makes You a Great Fit

- Located on the West Coast.
- Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
- Experience deploying and operating Kubernetes.
- 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
- Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
- Proven ability to manage multiple clients and projects simultaneously.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills.
- Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.
- Ability to travel as needed to meet with clients (up to 25%).
- Identify and provide timely workarounds and solutions to meet a customer’s business needs.
- You have some observability expertise, preferably architect level.
- First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products.
- You will love solving technical challenges and thrive on bringing creative solutions to our customers.

## Bonus Points For

- 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
- Great at connecting product usage to value (ROI).
- Great at managing customer lifecycle.
- You will be creative in solving customer adoption challenges.
- You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
- You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!

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