# Customer Success Manager

**Company:** [OpenLoop](https://hotfix.jobs/companies/openloop)
**Location:** Remote
**Role:** Customer Success
**Experience:** 1+ years
**Skills:** CRM, Customer Success Tools, Communication, Problem-Solving, Organization
**Posted:** 2026-05-30

> The Customer Success Manager will support clients as a day-to-day point of contact, ensuring a high-quality client experience through onboarding, education, and ongoing account support. This role involves executing workflows, delivering training, troubleshooting issues, and maintaining client records.

## Job Description

## What You'll Do

* Support assigned clients as a day-to-day point of contact, ensuring timely responses and a positive client experience.
* Execute onboarding and implementation workflows in partnership with internal teams, following established processes and timelines.
* Deliver standardized training and education sessions to clients using existing materials and playbooks.
* Assist in monitoring client activity and engagement, escalating risks or concerns to leadership when needed.
* Follow defined processes to troubleshoot client issues, partnering with internal teams for resolution.
* Maintain accurate records of client interactions, updates, and activities in CRM and internal systems.
* Support ongoing client communications, including check-ins, updates, and follow-ups based on team guidance.
* Develop working knowledge of OpenLoop’s programs, products, and services to effectively support client needs.
* Collaborate with cross-functional teams to ensure smooth execution of client workflows.
* Surface client feedback and recurring issues to Customer Success leadership for continuous improvement.
* Contribute to team initiatives and complete assigned tasks to support overall Customer Success objectives.
* Other duties as assigned.

## Who You Are

* Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
* 1–3 years of experience in customer success, account management, onboarding, or a related client-facing role.
* Strong communication skills with the ability to clearly explain information and follow structured processes.
* Detail-oriented and organized, with the ability to manage multiple tasks with guidance.
* Comfortable working within defined workflows and using established tools and systems.
* Problem-solving mindset with the ability to escalate issues appropriately when needed.
* Experience with CRM systems or customer success tools is a plus.
* Eager to learn, coachable, and able to adapt in a fast-paced environment.

## Our Benefits

In addition, for salaried positions you would also be eligible for:

* Medical, Dental, and Vision plans
* Flexible Spending/Health Savings Accounts
* Flexible PTO
* 401(k) + Company Match
* Life Insurance, Pet insurance, and more

## Similar roles

- [Fast Track Onboarding Specialist](https://hotfix.jobs/jobs/991ab399-08d0-4be2-a053-9a0a4345c7bc) - Twilio - Remote - $60k – $88k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/316206c1-dc45-4a6e-b559-d9da239c985f) - PandaDoc - Remote - Up to $95k/yr
- [Pooled Customer Success Manager, SMB](https://hotfix.jobs/jobs/fff57341-c3eb-4be4-8fc4-fbfaf2d3a78b) - Muck Rack - Remote - $70k – $70k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/4f3153f8-5efc-4838-a066-a2babefd8f65) - Weave - Lehi, UT
- [Customer Success Manager](https://hotfix.jobs/jobs/f4eb890b-9ac8-4d99-9d4d-c355c16bba5c) - Alloy - Washington, DC - $97k – $135k/yr

**Apply:** https://hotfix.jobs/jobs/09809258-0bbc-4c24-872c-31fd48c5c4f4
**Canonical:** https://hotfix.jobs/jobs/09809258-0bbc-4c24-872c-31fd48c5c4f4