# RVP, Priority Support Engineering

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** New York, NY, Boston, MA, Atlanta, GA
**Role:** Engineering Management
**Salary:** $245k – $306k/yr
**Experience:** 10+ years
**Skills:** Snowflake, AI, Data Cloud, Support Engineering, Customer Success, Sales Engineering, Proactive Support, Architectural Reviews, Consumption Growth, Technical Advisory
**Posted:** 2026-05-11

> Leads regional Priority Support Engineering team, owning paid support sales cycle, customer relationships, proactive advisory delivery, and revenue targets for Snowflake enterprise customers. Requires 10+ years in enterprise support leadership or senior field sales at cloud/SaaS companies.

## Job Description

## Responsibilities

**Serving Customers**
- Build deep technical and executive relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake.
- Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes.
- Lead the DSE team's contribution to the proactive, advisory-led support model: architectural reviews, proactive risk assessments, and identification of root-cause patterns on recurring issues.
- Collaborate closely with reactive support leadership to ensure reactive delivery health is strong for accounts under paid support coverage, including joint visibility into case load, response-time performance, and incident trends.
- Partner with Snowflake field teams on post-go-live consumption health, proactively identifying workloads at risk of stalled adoption, blockers limiting consumption growth, and architectural opportunities to expand value.
- Own executive sponsorship and the customer narrative for at-risk paid support accounts; coordinate with reactive support leadership on escalation paths.

**Owning the Sales Cycle for Paid Support Programs**
- Own the regional sales cycle for paid support programs by partnering with Snowflake Regional Sales VPs and Solutions Engineering Directors to position the right paid support program.
- Lead the Go-to-Market motion for paid support in the assigned region, including attach to net-new deals, expansion within the existing customer base, and conversion at renewal.
- Engage directly with customers and Sales counterparts to articulate the value of paid support, scope the right program fit, and influence the support component of the commercial proposal.
- Define and operationalize the Solutions Engineering/FDE/Engineering Solutions/Service Delivery-to-DSE handoff.
- Communicate pipeline activity to Global Support leadership and to regional Sales leaders frequently.
- Accountable for regional revenue targets for paid support programs.

**Practice Readiness**
- Build, hire, and lead the regional Priority Support team, including Designated Support Engineers, front-line managers, and any specialist roles.
- Recruit and develop talent who can grow with the function; coach front-line managers in advisory engagement, executive presence, and commercial fluency.
- Communicate pipeline activity and forward demand to Resource Management and Delivery to ensure visibility into upcoming DSE coverage needs.
- Establish operating cadence: weekly forecast, monthly business review, quarterly customer outcome review with regional Sales VPs.
- Proactively contribute to the development of paid support program policies, procedures, pricing input, and packaging.
- Monitor team performance; provide coaching, counseling, and motivation to maximize delivery quality and commercial outcomes.
- Lead the DSE team as an AI-native function: set the standard for AI-augmented engagement delivery, predictive workload analysis, and AI-driven customer insights at scale.

**Technical Expertise**
- Demonstrate detailed Snowflake product knowledge: vision, platform architecture, and the technical use cases customers run on Snowflake at scale.
- Understand the technical complexities of the modern data and AI cloud, the competitive environment, and confidently address customer concerns about adoption, migration, performance, and cost.
- Provide strong consultative skills and a clear understanding of paid support engagement models.

## Requirements

- Sales-minded leader with 10+ years in enterprise customer-facing roles, with a track record of either (a) leading a paid support, premium services, designated technical advisory, or signature success-style organization, OR (b) selling and positioning technical solutions to enterprise customers in a senior field role at a cloud, data, or SaaS company (e.g., Sales Engineering, Sales Architect, Specialist Sales, Customer Engineering).

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