# Account Manager

**Company:** [Baselayer](https://hotfix.jobs/companies/baselayer)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $120k – $170k/yr
**Experience:** 3+ years
**Skills:** Customer Success, Business Development, implementation, Account Management, fraud prevention, Compliance, Upselling, Renewals, Customer Relationship Management, Executive Communication
**Posted:** 2026-08-04

> The founding Account Manager will build trusted relationships with financial institutions, payment providers, and fintech clients while driving renewals, upsells, and referrals. The role requires at least three years of relevant experience, strong executive communication, and familiarity with fraud and compliance workflows.

## Job Description

## Responsibilities
- Build and maintain strong relationships with C-suite executives and client teams.
- Serve as the primary point of contact for major financial institutions, payment providers, and fintech companies.
- Drive account growth through upsells, renewals, and referrals by ensuring customer success.
- Become an expert in customers' workflows and pain points, then work with internal teams to address them.
- Develop playbooks, feedback loops, and operational processes to scale the account management and customer success function.
- Work directly with the CEO and collaborate with product and engineering teams to scale customer operations.

## Requirements
- 3+ years of experience in business development, customer success, or implementation roles at a fast-growing startup or highly competitive environment such as management consulting, banking, or venture capital.
- Understanding of how financial institutions adopt and operationalize compliance and fraud tools.
- Excellent communication skills and a professional presence with clients, including in QBRs.
- Confidence working with C-level stakeholders and navigating ambiguity.
- Resilience, grit, and the ability to execute.
- Proactive, curious self-starter who thrives in dynamic settings.
- Highly feedback-oriented.

## Compensation and Benefits
- Salary range: **$120,000–$170,000**, plus equity.
- Variable compensation through commissions.
- Flexible PTO.
- 100% company-paid health, dental, and vision premiums.
- 401(k) with company match.
- HSA contributions on applicable plans.
- $250 monthly gym stipend.

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