# Platform Ops Lead

**Company:** [Black Canyon Consulting](https://hotfix.jobs/companies/blackcanyonconsulting)
**Location:** Remote
**Role:** DevOps / SRE
**Salary:** $135k – $165k/yr
**Skills:** Kubernetes, GitLab, Linux, Docker, Ansible, Puppet, Prometheus, Grafana, Python, Bash, CI/CD, GitOps, Argo CD, Istio, AWS
**Posted:** 2026-02-20

> Leads platform operations team supporting developers on GitLab and Kubernetes-based DevOps platform. Resolves deployment issues, manages on-call support, trains team members, and ensures SLOs in microservices environment. Requires BS in STEM, Linux skills, and scripting experience.

## Job Description

## Duties and Responsibilities

- Identify and resolve operational problems in a micro-service environment
- Work with developers to resolve deployment and runtime problems
- Perform analysis and debugging work across multiple technologies
- Prioritize issues to keep applications within error budgets and meeting their SLOs
- Provide technical solutions to a wide range of problems and user requests
- Document processes, procedures and SOPs by soliciting feedback and suggestions from team members
- Compile postmortems and action items to minimize future outages
- Interview other people for team member roles, and decide which ones to recommend for hire
- Train new team members, and assist them with issues
- Provide on-call support to NCBI's internal developers and other staff

## Requirements

- BS degree in STEM or equivalent experience
- Customer-focused, team-oriented disposition
- Good systems debugging skills
- Comfortable with the Linux environment or UNIX CLI
- Experience with some programming or scripting language
- Have experience creating processes, procedures and SOP documentation
- General understanding of TCP/IP, HTTP, and related protocols
- Initiative to take ownership of tasks and drive them to completion
- Comfortable dealing with users with varying levels of IT knowledge
- Eager to learn new technologies
- Strong communication and soft skills to interface with customers, peers and management
- Good judgement, sense of integrity, and responsibility

## Preferred Experience and Skillsets

- Kubernetes, OpenShift, Cloud or Linux experience
- Experience with:
  - Service Reliability Engineering in any capacity
  - Linux systems administration
  - Automated CI servers, especially TeamCity and/or GitLab
  - Automation programming/scripting in any of: bash, Ruby, Python, Go, Java, Scala, Rust, C++, Perl
  - Automated configuration management, such as Puppet, Ansible, Chef, bcfg2, cfengine, etc. (Puppet is preferred)
  - Version control systems, especially git
  - Service Mesh technologies (e.g., linkerd, Istio)
  - Configuring or using monitoring and alerting technologies (TIGK stack, Grafana, Prometheus, OpsGenie)
  - Confluence, Jira, and Microsoft Office suite
  - GitOps tools, especially ArgoCD
  - Google Anthos

- Understanding of:
  - Linux internals (system calls, file systems, processes, etc.)
  - Linux network configuration
  - Linux application containerization, especially Docker
  - Attached network storage technologies
  - Cloud computing environment such as AWS, GCP or Azure
  - Automated CI/CD pipelines
  - Distributed systems design principles

## Benefits and Salary

- Competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement
- Competitive salary commensurate with experience and location. The targeted range for this position is $135,000 - $165,000

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**Apply:** https://hotfix.jobs/jobs/0881e8c5-d983-473f-956f-ca86830b7302
**Canonical:** https://hotfix.jobs/jobs/0881e8c5-d983-473f-956f-ca86830b7302