# Staff Forward Deployed Engineer

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Gurugram, India
**Role:** Solutions Architecture
**Experience:** 9+ years
**Skills:** Distributed Systems, Production Systems, Software Integrations, Platform Architecture, Technical Strategy, LLMs, Agent Frameworks, Retrieval Systems, Evaluation Frameworks, Artificial Intelligence, Observability, Technical Design
**Posted:** 2026-08-17

> Leads complex enterprise engagements and production engineering initiatives, translating ambiguous customer problems into scalable solutions and reusable product capabilities. The role requires 9+ years of engineering experience, multi-team technical leadership, strong architectural judgment, and customer-facing communication.

## Job Description

## Responsibilities

### Customer and business impact
- Own complex customer engagements and technical workstreams, particularly ambiguous problems and paths to production.
- Understand customer architecture, business goals, constraints, and success criteria to shape technical approaches.
- Serve as a trusted technical counterpart to customer engineering leaders, internal Product and Engineering leaders, and executive stakeholders.

### Technical leadership and execution
- Lead architectural design for customer-facing solutions and platform capabilities in the FDE domain.
- Translate ambiguous problems into technical direction, implementation plans, milestones, and ownership boundaries.
- Write and review production-quality code, troubleshoot complex failures, and uphold standards for correctness, maintainability, observability, and operational readiness.
- Identify systemic tooling, architecture, and delivery issues and drive durable fixes across engagements.

### Product and roadmap influence
- Surface domain patterns, product gaps, and technical risks from field engagements and turn them into proposals, design direction, and roadmap input.
- Influence technical vision for the FDE domain with Product and Engineering leaders.
- Determine which field patterns should become reusable product capabilities, standards, or platform investments.

### Cross-functional and organizational leadership
- Lead cross-functional workstreams with Product and Engineering.
- Drive consensus on complex technical issues affecting multiple teams and resolve deadlocks through judgment and clear written artifacts.
- Create designs, decision logs, and proposals that align stakeholders.
- Mentor senior engineers, share best practices, and improve standards and operating practices across teams.

## Requirements
- 9+ years of relevant engineering experience, including hands-on work in production systems and complex customer or enterprise environments.
- Experience leading technical domains or initiatives spanning multiple teams, with ownership of technical direction and delivery outcomes.
- Strong experience designing and implementing production-grade integrations, platforms, or distributed systems in ambiguous environments.
- Strong technical judgment balancing customer impact, speed, maintainability, and operational risk.
- Ability to shape technical direction based on customer and business context, influence cross-functional stakeholders, and mentor engineers.
- Ability and willingness to travel up to 30% to customer sites as needed.

## Nice-to-haves
- Experience with LLMs, agent frameworks, retrieval systems, evaluation frameworks, or deploying AI systems in production enterprise environments.
- Prior forward-deployed engineering experience or a similar role spanning customer environments, product influence, and hands-on engineering execution.
- Experience leading multi-team technical initiatives from problem definition through adoption in ambiguous, cross-functional environments.

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