# Senior Carbon Technical Partner (Temp)

**Company:** [Carbon](https://hotfix.jobs/companies/carbon)
**Location:** Sunnyvale, CA
**Role:** Support Engineering
**Salary:** $90k – $136k/yr
**Experience:** 5+ years
**Skills:** 3D Printing, Dlp, Sla, Fdm, Salesforce, Jira, Troubleshooting, Root Cause Analysis, Technical Training, Material Science
**Posted:** 2026-05-14

> Leads technical support for Carbon's 3D printing customers, owning case resolution, troubleshooting hardware/software/materials, delivering trainings, and liaising with teams. Requires engineering/chemistry background, 5+ years experience, and 3D printing knowledge preferred.

## Job Description

## Responsibilities
- Serve as the lead point of contact for support matters, including training end users and resolving technical issues
- Take full ownership of customer support requests: troubleshooting, root cause analysis, resolution, or escalation
- Diagnose and resolve high-severity or escalated issues using advanced technical knowledge and critical thinking
- Deliver superior customer experiences with high response quality, timeliness, and technical accuracy
- Act as technical liaison between customers and cross-functional teams
- Translate technical concepts into clear communication for technical and non-technical stakeholders
- Create and update knowledge base documentation
- Mentor and teach new team members
- Work on strategic projects impacting customer experience and internal processes
- Troubleshoot hardware, software, materials, and customer education interactions
- Lead customer trainings onsite (up to 15% travel) or remotely

## Requirements
- Advanced critical thinking and analytical abilities for complex problems
- Proactive problem-solving in dynamic or ambiguous situations
- Customer-facing experience with commitment to customer success
- Ability to prioritize and manage multiple projects with attention to detail
- Effective team collaboration and communication
- Technical background in engineering, chemistry, material science, or field service
- High-stakes communication skills for emergencies

## Nice-to-Haves
- BS degree in engineering, material science, or related field; or ~5 years relevant experience in technical service, product support, or customer success
- Experience with DLP, SLA, or FDM 3D printing (dental lab or industrial manufacturing)
- Experience in dynamic small-company environment
- Proficient with Salesforce and Jira
- Experience leading technical training sessions
- Spanish language skills

## Compensation
- Bay Area, CA: $90,400 - $135,600 per year (midpoint $113,000), adjusted for location

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