# Client Success Director (Jumbo Market)

**Company:** [Garner Health](https://hotfix.jobs/companies/garner-health)
**Location:** Remote
**Role:** Account Management
**Salary:** $150k – $165k/yr
**Experience:** 7+ years
**Skills:** B2B SaaS, Healthcare Saas, Client Relationship Management, KPIs, Client Engagement, Cross-Functional Collaboration, Stakeholder Management, Presentation Skills, Client Reporting, Problem-Solving
**Posted:** 2026-04-22

> Oversees client relationships and success for largest accounts (5,000+ lives) in healthcare SaaS, ensuring retention through health monitoring, KPI tracking, and cross-functional collaboration. Requires 7+ years enterprise B2B SaaS experience in healthcare benefits.

## Job Description

## Responsibilities
- Own largest client and broker relationships
- Ensure excellent client experience for assigned book of business (5,000+ lives)
- Execute key workflows and monitor client health
- Track client success KPIs, escalate concerns, and mitigate risks with action plans
- Execute best practices to improve client satisfaction, engagement, and ROI for retention
- Collaborate with product, sales, and member services to meet engagement goals
- Communicate regularly with key decision makers and broker partners
- Develop client reports, meeting materials, and workshops
- Represent Garner at client open enrollment and education sessions (in-person and virtual)
- Travel up to 25%

## Requirements
- 7+ years managing and growing high-performing enterprise book of business (B2B SaaS) in healthcare and benefits industry
- Experience supporting clients to increase engagement and maximize value of medical benefit/healthcare SaaS
- Passion for excellent client experience and high-quality work
- Strong communicator able to articulate vision/strategy and inspire adoption/change
- Excellent presentation skills
- Ability to work in ambiguous, fast-paced startup environment
- Expert at identifying/partnering with internal stakeholders (including executives) to resolve issues
- Proven curiosity, independent problem-solving, and cross-functional collaboration
- Track record building relationships with sophisticated clients/brokers in health/welfare space

## Compensation
Base salary: $150,000 - $165,000. Commission eligible. Equity incentive and benefits including flexible PTO, Medical/Dental/Vision, 401(k), Teladoc.

## Similar roles

- [Partner Account Director](https://hotfix.jobs/jobs/6e0e7928-1cc0-4a70-a1e7-2a23b98c0d0a) - Illumio - Remote - $160k – $192k/yr
- [Account Director](https://hotfix.jobs/jobs/eec6a03e-8120-47a6-ad6b-c789230fb545) - Outset - New York, NY - $160k – $185k/yr
- [Director, Account Management](https://hotfix.jobs/jobs/7138e718-68c9-41c1-8984-b5ebada6c4be) - ChowNow - Remote - $160k – $231k/yr
- [Account Director](https://hotfix.jobs/jobs/c46a768b-09b5-48ef-9873-4c4dcd1b1f9a) - Applecart - New York, NY - $160k – $185k/yr
- [Regional Director](https://hotfix.jobs/jobs/a8472f24-0e28-4dff-bb27-8e1d8a2392c8) - ModernFi - Remote - $140k – $180k/yr

**Apply:** https://hotfix.jobs/jobs/07d5b71a-b58e-4d02-9175-0566092ad215
**Canonical:** https://hotfix.jobs/jobs/07d5b71a-b58e-4d02-9175-0566092ad215