# Software Engineer, (L2) Audiences & Journeys

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Backend Engineering
**Salary:** $117k – $172k/yr
**Skills:** Go, Java, Python, AWS, Kubernetes, EKS, ECS, CI/CD, Kafka, Pulsar, Postgres, DynamoDB, Prometheus, Grafana, Datadog
**Posted:** 2026-06-23

> Backend Software Engineer building and scaling APIs and distributed systems for Twilio Segment's customer data platform. Requires experience with Go/Java/Python, AWS, Kubernetes, and large-scale async systems.

## Job Description

## Responsibilities
- Design and build robust, scalable backend systems and APIs across Segment’s data platform.
- Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
- Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
- Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
- Participate in an on-call rotation for our managed services.

## Requirements
- Experience programming in one or more of the following: Go, Java, Python, or similar languages.
- Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS).
- Hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS).
- Experience with large scale async processing systems.
- Experience shipping services (products) following CI/CD development paradigm.
- Good grasp of software engineering and how to build a system in scalable and extensive manner.
- Excellent written and verbal technical communication skills to convey complex technical concepts effectively.
- Comfortable asking questions and taking initiative to solve problems where it is often necessary to “draw the owl”.
- Leverage best-in-class development productivity practices including AI tooling.

## Nice-to-Haves
- Building products or tools that are currently using A.I.
- Experience working with event streaming technologies (Kafka, Pulsar, or similar).
- Familiarity with database technologies like PostgreSQL and DynamoDB.
- Exposure to observability tools such as Prometheus, Grafana, or Datadog.
- Experience working in a geographically distributed team.

## Compensation & Benefits
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.
- All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
- Offerings vary by location.

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**Apply:** https://hotfix.jobs/jobs/07d13bad-7213-49c9-892c-5dae552c5d57
**Canonical:** https://hotfix.jobs/jobs/07d13bad-7213-49c9-892c-5dae552c5d57