# Air Operations Associate

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Tokyo, Japan, Hanoi, Vietnam
**Role:** Business Operations
**Experience:** 1+ years
**Skills:** Air Freight, Freight Forwarding, Logistics, Mawb, Hawb, Ams, Edi, Fhl, Fwb, Shipment Documentation, Customs, International Shipping Regulations, Customer Service, Data Management, Supply Chain Operations
**Posted:** 2026-07-09

> Coordinates end-to-end air freight shipments across airlines, agents, terminals, subcontractors, and internal teams. The role requires a bachelor’s degree, 1–2 years of logistics experience, Vietnamese fluency, English communication skills, and strong customer and documentation management abilities.

## Job Description

## Responsibilities

- Execute end-to-end air shipments, including receiving bookings and coordinating with shippers, consignees, and agents within established SOPs.
- Create shipment files and enter accurate data into systems.
- Complete MAWBs and HAWBs and ensure timely, accurate file handling.
- File AMS or submit EDI (FHL/FWB) as required.
- Invoice clients and agents promptly, and verify subcontractor invoices for accuracy and timeliness.
- Provide customer service by following up on customer advice, requests, and claims; communicate feedback and arrange shipments accordingly.
- Escalate irregularities and operational problems to senior staff or managers.
- Provide feedback on subcontractor standards and services.
- Ensure operational activities comply with international shipping regulations, company policies, and customer SOPs.
- Maintain customer statistics and reports and support system improvements.
- Keep company systems updated to meet KPIs and maintain high-quality data.
- Collaborate with account managers and customs teams to ensure smooth operations and a positive customer experience.
- Identify and suggest process improvements to increase efficiency and quality.
- Support teammates and take on additional tasks as needed.
- Be flexible and open to working on weekends.

## Requirements

- Bachelor’s degree in logistics, supply chain, business, or a related field.
- 1–2 years of experience in air operations or related freight forwarding/logistics roles.
- Fluency in Vietnamese.
- Good written and spoken English communication skills.
- Detail-oriented, structured, and eager to learn global supply chain operations.
- Customer-focused, responsive, and professional when handling calls and customer queries.

## Benefits and Growth

- Develop deep expertise in air freight operations, including imports, exports, and intermodal shipments.
- Gain hands-on exposure to international logistics systems, carriers, customs, and warehouses.
- Opportunity to progress into Senior Associate, Team Leader, or Account Management roles.
- Training and development from global experts.

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