# Lead Customer Engineer

**Company:** [Applied Intuition](https://hotfix.jobs/companies/applied-intuition)
**Location:** Seoul, South Korea
**Role:** Solutions Architecture
**Experience:** 7+ years
**Skills:** Software Systems, Large-Scale Software Development, Adas, Autonomous Driving, Automotive Sensors, Jira, Incident Response, Program Management, Cross-Functional Coordination, Technical Communication
**Posted:** 2026-03-17

> Leads complex customer engineering programs for a major Korean automotive enterprise, coordinating simulation, validation, and autonomy workstreams while managing executive relationships and escalations. Requires 7+ years of enterprise customer integration experience, strong software systems knowledge, and fluency in Korean and English.

## Job Description

## Responsibilities
- Execute end-to-end account strategy for a major enterprise customer.
- Serve as the primary customer-facing point of contact, managing executive and leadership relationships.
- Lead large, multi-workstream customer programs, coordinating delivery across simulation, validation, and autonomy workstreams toward key milestones.
- Drive cross-functional coordination across engineering, product, and sales teams to ensure customer needs are met through effective prioritization.
- Prioritize and delegate across competing workstreams and a team of engineers to maximize customer impact.
- Navigate ambiguity and complex customer situations, including incident response and high-stakes escalations, with composure and sound judgment.
- Communicate program status, risks, and recommendations clearly to senior customer stakeholders.
- Engage customers to understand pain points and identify opportunities for additional projects.
- Evaluate project timelines with customers and adjust resource needs based on feedback.

## Requirements
- Typically 7+ years of experience working with external enterprise customers to integrate complex systems, troubleshoot issues, and drive problems to resolution.
- Experience leading multi-workstream programs and coordinating cross-functional teams under ambiguity.
- Excellent executive-level and technical communication skills, with a focus on solving customer problems.
- Strong grounding in large-scale software development and baseline knowledge of software systems.
- Professional fluency in Korean and English.

## Nice to Have
- Domain background in sensors, ADAS/AD, automotive, or a closely related field.
- Experience directly managing or leading teams of engineers in a formal leadership capacity.
- Experience with commercially available tools such as JIRA.
- Proven track record leading complex programs involving 15+ software and hardware engineers.
- Thoughtful, efficient execution and a willingness to handle tasks of any size.

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