# AI Customer Strategy Lead

**Company:** [Broccoli AI](https://hotfix.jobs/companies/broccoli-ai)
**Location:** San Francisco, CA
**Role:** Customer Success
**Experience:** 4+ years
**Skills:** AI Tools, implementation, Onboarding, deployment, platform migration, Data Analysis, roi calculation, Customer Success, smb operations, field services
**Posted:** 2026-07-30

> Lead end-to-end customer rollouts for Broccoli AI's platform, configuring AI agents for home service businesses, driving adoption, quantifying ROI, and partnering with forward-deployed engineers. Requires 4-8+ years in implementation or deployment at high-growth SaaS companies, customer obsession, data fluency, and an AI-native mindset.

## Job Description

## What You’ll Do
- Own the rollout: Take customers from signed to fully live on the platform — scoping, configuration, launch, and adoption across the front office, technicians, and locations.
- Learn the business first: Understand how each customer actually operates, then set up the platform to fit the way they work.
- Drive adoption and value: Make sure customers are using the platform deeply and getting real results — and quantify it in hard numbers (ROI, revenue, conversion, labor savings).
- Manage a portfolio: Run multiple customer rollouts at once, keeping each on track to go-live and to value.
- Be the customer’s trusted partner: Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.
- Partner with engineering: Work hand in hand with our forward-deployed engineers — they handle the deep technical build, you own the customer, the configuration, and the outcome.
- Influence the playbook and delivery model: Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.
- Feed the field back to Product: Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.

## What We’re Looking For
- 4–8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).
- Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you’ve turned toward customers and business outcomes.
- A track record of getting customers live and adopting — ideally across a portfolio, and ideally with SMB or multi-location operators.
- Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.
- Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.
- Comfort in the data yourself — you can pull the numbers, show the impact, and tell the story.
- Strong presence with both senior leaders and frontline operators; you can earn a shop owner’s trust as easily as an executive’s.
- An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.
- Excited to work in person 5 days a week in San Francisco with the team.

## Bonus Points
- You’ve owned a platform migration or major product rollout across many customers or locations.
- Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.
- Startup experience.

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