# Customer Success Manager, LATAM

**Company:** [CrewAI](https://hotfix.jobs/companies/crewai)
**Location:** Remote
**Role:** Customer Success
**Experience:** 4+ years
**Skills:** Customer Success, Account Management, SaaS, Enterprise Software, Artificial Intelligence, Machine Learning, LLMs, Multi-Agent Frameworks, CRM, Customer Success Tooling, ROI Analysis, Executive Presentations
**Posted:** 2026-06-30

> Own the full lifecycle of enterprise LATAM accounts, driving onboarding, adoption, retention, renewal, and expansion. The role requires 4–7+ years of customer-facing SaaS experience, fluency in Portuguese and English, strong executive communication, and enough technical fluency to collaborate with engineering teams.

## Job Description

## Responsibilities
- Own the full customer lifecycle for a portfolio of LATAM enterprise accounts, from onboarding through renewal and expansion.
- Build and maintain relationships with customer stakeholders and executive sponsors as a strategic advisor.
- Define and track success metrics, health scores, adoption milestones, and business outcomes.
- Design and execute activation strategies, including champion programs, office hours, usage reviews, and customized workshops.
- Lead QBRs with customer leadership to demonstrate value and align on next steps.
- Identify expansion opportunities and partner with sales on upsell and cross-sell initiatives.
- Orchestrate Product, Engineering, and Solutions teams to resolve escalations and remove blockers.
- Represent LATAM customer feedback, regional nuance, and product gaps internally.
- Develop enablement resources such as playbooks, onboarding guides, and training materials tailored to LATAM markets.
- Build champion communities and power-user networks within customer organizations.

## Requirements
- 4–7+ years of customer-facing experience in Customer Success, Account Management, or Strategic Partnerships at a SaaS or enterprise software company.
- Fluency in Portuguese and English; Spanish proficiency strongly preferred.
- Track record of owning customer outcomes across activation, adoption, retention, and expansion.
- Experience managing enterprise account portfolios and navigating complex, multi-stakeholder environments.
- Ability to connect platform usage to business outcomes and articulate ROI to business and executive audiences.
- Strong facilitation skills for workshops, training sessions, and business reviews.
- Exceptional communication and executive presence, including confident C-suite presentation skills.
- Technical fluency sufficient to collaborate credibly with engineering stakeholders.

## Preferred Qualifications
- Experience with AI, machine learning, or automation platforms in a customer-facing role.
- Familiarity with agentic AI, large language models (LLMs), or multi-agent frameworks.
- Experience building champion networks, power-user communities, or internal advocacy programs.
- Knowledge of LATAM enterprise buying culture, regional regulatory environments, and market nuance.
- Background in a high-growth startup or early-stage product company.
- Experience working cross-functionally with Product and Engineering to close customer feedback loops.
- Proficiency with CRM and customer-success tooling.

## Benefits
- Competitive salary and equity.
- Opportunity to work with agentic AI and enterprise teams.
- Remote-friendly culture with flexible working arrangements.
- Budget for learning, conferences, and professional development.
- Access to LLM credits, tooling, and infrastructure.
- Collaborative, low-ego team culture.

## Similar jobs

- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Launch Trainer](https://hotfix.jobs/jobs/a9cf0a46-530e-4564-81a0-e9ba9729f889) - Dandy - Remote - $77k – $86k/yr
- [Customer Success Engineer](https://hotfix.jobs/jobs/0483a6bd-450f-4fc8-ba7e-e2b3bbab2a09) - Retell AI - Remote - $420 – $540/hr
- [Clinical Support Expert](https://hotfix.jobs/jobs/6639e743-aa5e-410c-8b3f-005be78f0386) - Dandy - Remote - $70k – $80k/yr
- [Customer Success Manager, Commercial East](https://hotfix.jobs/jobs/11de9332-4fec-436d-9f8a-270fe6918fbe) - Vanta - Remote - $138k – $162k/yr

**Apply:** https://hotfix.jobs/jobs/06e7f094-31dd-4cbd-bd66-1e35783cf74b
**Canonical:** https://hotfix.jobs/jobs/06e7f094-31dd-4cbd-bd66-1e35783cf74b