# Customer Marketing Manager

**Company:** [Pigment](https://hotfix.jobs/companies/pigment)
**Location:** New York, NY, Paris, France, London, United Kingdom
**Role:** Customer Success
**Skills:** Customer Marketing, Case Studies, Customer Advocacy, Content Marketing, Public Relations, Communications, Salesforce, Claude, Notion, Deeto, G2, Webinars
**Posted:** 2026-08-17

> Builds customer advocacy programs by turning customer outcomes into case studies, testimonials, references, events, and other proof points. The role requires strong relationship management, storytelling, communication, and cross-functional collaboration across Sales, Customer Success, Community, PR, and Product.

## Job Description

## Responsibilities

- Create, guide through approval, and distribute customer case studies, testimonials, and video stories across Sales and Marketing.
- Build trusted relationships with strategically important customers and identify opportunities to publicly share their success.
- Identify and invite customer speakers for events and webinars.
- Connect customers with PR, social amplification, analyst surveys, and peer review opportunities such as G2.
- Maintain a relationship history and manage internal AI tools that surface relevant customer stories to Sales.
- Support customer marketing metrics and reporting, translating story output into reach and impact.
- Recognize and celebrate customers who share their stories.
- Manage the sales reference process, including fulfilling requests, maintaining Salesforce and self-service tools, matching advocates to opportunities, and avoiding over-asking customers.
- Partner with Sales, Customer Success, Customer Community, Corporate Communications, PR, Analyst Relations, and Product.
- Feed customer story themes and roadmap-relevant feedback back to Product.

## Requirements

- Experience in customer marketing, case studies, or advocacy content within B2B technology, or comparable storytelling experience in PR, communications, or content marketing.
- Proven ability to turn customer relationships into public celebrations of success.
- Strong relationship-building skills across customers, executives, Customer Success, and internal stakeholders.
- Exceptional written and verbal communication skills.
- Ability to manage customer legal and communications reviews.
- Patient, strategic relationship management and strong storytelling judgment.
- Ability to prioritize high-impact stories and work effectively in a small, fast-moving team.
- Familiarity with AI-assisted workflow tools and marketing systems.

## Benefits

- Medical, dental, and vision insurance for employees and dependents.
- Paid time off and parental leave.
- Annual company offsite.
- Offices in New York, San Francisco, Toronto, Paris, and London.
- High-end work equipment based on stock and availability.
- Employer-sponsored 401(k).

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