# Technical Account Manager

**Company:** [LogicGate](https://hotfix.jobs/companies/logicgate)
**Location:** Chicago, IL
**Role:** Customer Success
**Salary:** $100k – $125k/yr
**Experience:** 3+ years
**Skills:** GRC, Salesforce, Low-Code/No-Code, Generative AI, Nist, ISO 27001, SOC 2, GDPR, Slack, Gong, Planhat
**Posted:** 2026-06-30

> Technical Account Managers serve as post-sales technical experts and strategic partners for enterprise customers. They map business processes to the Risk Cloud platform, drive adoption, identify expansion opportunities, and act as trusted GRC advisors while independently handling configurations and AI optimization.

## Job Description

## What You’ll Do

- Develop strong relationships with customers as a trusted expert on the Risk Cloud® platform, providing guidance on how to shape and mature their GRC program.
- Serve as the hands-on technical advisor for your assigned account portfolio—independently performing custom workflow routing, advanced platform configuration, and data import architectures.
- Maintain a high standard of project follow-through; facilitate highly organized customer milestones and promptly deliver comprehensive post-meeting recaps, action items, and technical next steps.
- Navigate complex client delivery and platform risks with transparency and integrity; execute internal escalation protocols immediately when technical hurdles arise.
- Maintain a rigorous "single source of truth" for every account within your portfolio utilizing tools like Mutual Success Plans (MSPs), actively diagnosing systemic gaps and user drop-offs.
- Balance client delivery with independent internal administrative hygiene—including goal-tracking, Salesforce documentation, and precise system updates.
- Partner with post-sale Services, Implementation, and Account Executive teams to eliminate friction across customer lifecycle milestones and identify High-Value Customer Qualified Leads (CSQLs) for expansion opportunities.
- Approach unforeseen technical platform bottlenecks, service questions, or regulatory shift challenges with a solution-oriented, high-agency mindset, bringing informed recommendations to leadership.
- Actively educate, advise, and guide your account base on how to leverage Risk Cloud's built-in generative AI capabilities and advanced automation engines to eliminate manual administrative overhead.

## What You Bring

**Required**

- 3–5 years of experience in either a highly technical, customer-facing role within B2B SaaS (as a Technical Account Manager, Solutions Engineer, Technical Consultant, or Implementation Manager) or a GRC advisory role for a top-tier advisory firm with experience in process and systems consulting and managing enterprise customer relationships.
- Proven track record of independently developing expertise on configurable, low-code/no-code software architectures and solutioning complex issues using Help Centers, developer tools, and logic frameworks.
- Elite verbal and written communication skills, with comfort presenting highly technical platform solutions and roadmaps to mixed stakeholder audiences from risk analysts to C-suite executives (e.g., CISOs, Chief Compliance Officers).
- High degree of accountability and professionalism.

**Nice to Have**

- Practical familiarity or conceptual mastery across core GRC frameworks (NIST, ISO 27001, SOC 2, GDPR).
- Extensive experience with modern tech stack tooling such as Salesforce, Slack, Gong, Planhat, or adjacent customer retention and pipeline management tools.
- Active exploration and utilization of generative AI assistants (LLMs) to optimize technical copy writing, document ingestion, or automate workflows.
- Experience supporting large-tier, multi-threaded enterprise accounts with complex stakeholder structures and historical delivery risks.

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