# Director of Launch Management

**Company:** [Second Nature](https://hotfix.jobs/companies/second-nature)
**Location:** Remote
**Role:** Technical Program Management
**Salary:** $175k – $175k/yr
**Skills:** Launch Management, Cross-Functional Coordination, Product Launches, Launch Tiering, Launch Calendar, Readiness Tracking, Launch Retrospectives, Operational Frameworks, Executive Reporting, Stakeholder Management
**Posted:** 2026-05-08

> Owns the launch framework, maintains the Launch Calendar as single source of truth, facilitates tiering meetings, tracks cross-functional readiness, and drives retrospectives to ensure smooth product launches without direct authority.

## Job Description

## What You’ll Own

### Launch Calendar & Single Source of Truth
- Own and maintain the Launch Calendar as the authoritative record for all active and upcoming launches — accountable for its accuracy and health.
- Serve as the front door and source of truth for every active launch; when anyone in the organization wants to know launch status, you have the answer.

### Launch Tiering & Cross-Functional Coordination
- Facilitate the biweekly Launch Tiering Meeting with the Heads of Product Marketing, Enablement, and Product Management — driving to three decisions per review: tier assigned, launch window set, and launch plan created with named owners.
- Ensure the launch process is clearly run for every launch to ensure plans are activated.
- Track org-wide readiness across all functional teams — Product Marketing, Product Management, Engineering, Enablement, Sales, CS, Implementation, RevOps, Support, and Legal — and escalate blockers before they become launch risks.

### Visibility, Reporting & Continuous Improvement
- Provide executive leadership and company-wide visibility and reporting on launch status and risks.
- Drive launch retrospectives and own the feedback loop that continuously improves how Second Nature launches — tracking team-level readiness patterns over time.
- Manage readiness across the full launch lifecycle: from pre-launch planning and product readiness through internal enablement, go-live, post-launch monitoring, and retro.

## What This Role is NOT
- Not a team management role. No one reports to you. You operate through influence, accountability, and the authority of the launch framework; not headcount.
- Not a project management oversight role. We need someone who personally executes; runs the meetings, drives the system impact briefs, tracks the checklists, and escalates the blockers.
- Not a role that absorbs accountability from other teams. Each functional team owns its own readiness. You hold the system; they own their deliverables.

## Key Outcomes
- Reactive post-launch fire drills decrease measurably — fewer surprise re-trainings, process corrections, and operational scrambles after launches go live.
- Cross-functional teams confirm operational readiness before every Tier 1–3 launch — CS, Implementation, Support, Legal, and Sales risks are identified upstream, not discovered mid-launch and are cleared before go-live, not catching up after.
- Launch retrospective findings reduce repeat failures — patterns of unreadiness across teams decline over time, not just get documented.
- The CPTO and ELT have accurate, real-time visibility into launch health — confident go/no-go decisions are made on data, not hallway conversations.

## About You
- Hands-on product launch execution experience in a fast-paced, multi-product environment; you've managed Tier 1-3 complexity launches, coordinating across many teams simultaneously.
- Deep understanding of the difference between a release and a launch, and between marketing readiness and operational readiness. You know that "done" is not when software ships.
- Experience driving cross-functional accountability without direct authority — you get things done through preparation, structure, and credibility, not title.
- Familiarity with launch tiering systems and complementary operational frameworks. You don't need to have used our exact tools, but you understand why they exist.
- Comfortable representing org-wide launch status to the executive team and the entire company.
- High-growth startup experience. Second Nature is building fast across multiple product lines — you are energized by that, not waiting for it to stabilize.

## Similar roles

- [Program Director](https://hotfix.jobs/jobs/48e1e943-b83d-4118-a8a6-0faea719f972) - Axle - Rockville, MD - $175k – $200k/yr
- [Head of Engineering Programs](https://hotfix.jobs/jobs/25d2005e-eabc-4c50-b645-03fc80e68769) - Mariana Minerals - San Francisco, CA - $180k – $240k/yr
- [Director, Strategic Delivery](https://hotfix.jobs/jobs/fcc16a63-eab9-411d-bb91-79a99c63965f) - Okta - Remote - $168k – $231k/yr
- [Head of Post Sales Technology](https://hotfix.jobs/jobs/c3d6d35e-0aec-45a5-aa0d-0808be439cbc) - MongoDB - Palo Alto, CA - $168k – $330k/yr
- [Director, Technical Program Management](https://hotfix.jobs/jobs/07b0ff73-bcba-41d3-8f63-ae387cf1a9d4) - Pinterest - San Francisco, CA - $193k – $397k/yr

**Apply:** https://hotfix.jobs/jobs/064b5a6d-bbb5-49e6-9568-4e6a7eb2218a
**Canonical:** https://hotfix.jobs/jobs/064b5a6d-bbb5-49e6-9568-4e6a7eb2218a