Senior Manager, Marketing Operations

Responsibilities

• Manage the end-to-end planning, execution, and delivery of creative projects, including digital campaigns, social content, video, and print.
• Oversee resource management and capacity planning across the creative team, optimizing internal and external talent utilization.
• Coordinate between creative, growth, media, and other cross-functional teams.
• Propose, implement, and document scalable workflow processes that improve efficiency and clarity.
• Maintain project timelines, deliverables, and budgets.
• Identify risks and blockers early and implement solutions to keep work on track.
• Lead project kickoffs, creative reviews, and postmortems.
• Ensure creative output aligns with project goals, brand standards, and stakeholder expectations.
• Manage vendors and contracting.

Requirements

• 10+ years of experience in account management, creative operations, or project management, ideally in an agency or in-house creative environment.
• Experience managing digital-first campaigns and deliverables; video and print experience is a plus.
• Strong attention to detail and ability to communicate clearly through presentations, spreadsheets, and written materials.
• Analytical mindset with the ability to track performance and refine systems.
• Strong communication and stakeholder management skills.
• Deep understanding of agency-style workflows, timelines, and team dynamics.
• Ability to work in a fast-paced, ambiguous environment with multiple stakeholders and shifting priorities.
• Calm, proactive, detail-oriented approach to managing complexity and deadlines.

Tools

• Notion
• Workfront
• Asana
• Smartsheet
• Adobe Creative Cloud
• Slack

Compensation and Benefits

• Base compensation: $155,000–$190,000 USD annually.
• Hybrid role requiring onsite work in the New York hub three days per week, Tuesday through Thursday.
• Travel 2–3 times per year for company or department offsites.
• Medical, dental, vision, life, and disability coverage.
• Access to therapy through the Grow platform for US employees.
• Retirement savings programs and equity opportunities.
• Flexible time off, paid holidays, and a company-wide winter break.
• Up to 18 weeks of paid parental leave and a new child stipend.
• Weekly flexible time for self-care.
• Wellness and professional development stipend.
• Pre-tax commuter benefits.
• Home office and meal benefits.
• Additional wellbeing benefits, virtual care, pet insurance discounts where available, and global travel assistance.