# Account Manager, Loyalty & Rewards

**Company:** [Rain](https://hotfix.jobs/companies/rain)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $135k – $165k/yr
**Experience:** 3+ years
**Skills:** Account Management, Customer Success, Program Management, Project Management, CRM, Spreadsheets, Data Analysis, Loyalty Programs, Rewards Programs, Card Payments, Merchant Funding, Stablecoins, Cryptocurrency, Business Reviews
**Posted:** 2026-09-11

> Own post-sale relationships and end-to-end launches for enterprise loyalty and rewards partners, coordinating cross-functional teams and driving program growth. Requires 3–7 years of account, customer success, implementation, partner, or program management experience and strong commercial and organizational skills.

## Job Description

## Responsibilities
- Own post-sale relationships for a portfolio of loyalty and rewards partners from kickoff through launch and ongoing growth.
- Translate signed deals into concrete programs, including earn structures, redemption catalogs, offer strategy, funding models, and success metrics.
- Manage launches end to end: build plans, drive timelines, resolve blockers, and track stakeholder deliverables.
- Serve as the primary partner contact while coordinating Product, Engineering, Business Development, Compliance, and Marketing teams.
- Lead recurring business reviews, report on program performance, identify spend and engagement insights, and recommend improvements.
- Identify account expansion opportunities and provide context to Business Development.
- Maintain account documentation, launch trackers, and internal reporting.
- Bring partner feedback into product roadmap discussions.

## Requirements
- 3–7 years of experience in Account Management, Customer Success, Implementation, Partner Management, or Program Management.
- Experience managing complex, multi-stakeholder programs to deadlines with ownership of outcomes.
- Exceptional attention to detail.
- Strong written and verbal communication skills and relationship-building ability.
- Comfort operating with ambiguity and building processes without an established playbook.
- Strong commercial instincts and a focus on measurable partner value.
- Fluency with CRM, project-tracking, and spreadsheet tools.
- Comfort using data to answer business questions.

## Nice-to-haves
- Experience with loyalty, rewards, card-linked offers, or fan engagement programs.
- Understanding of card payments economics, including interchange, merchant funding, and program P&L.
- Experience with fintechs, neobanks, issuers, or card program managers.
- Experience coordinating with brand, entertainment, or merchant partners.
- Familiarity with stablecoins, cryptocurrency, or digital assets.

## Compensation and Benefits
- $135,000–$165,000 annual salary.
- Unlimited time off, with a minimum of 10 days required annually.
- Flexible work options and a home-office setup stipend.
- Health, dental, and vision coverage for US employees and dependents.
- Company-subsidized life insurance.
- 401(k) with a 4% company match.
- Equity option plan.
- Monthly health and wellness stipend.
- Office meals for employees working from the office.
- Domestic and international team offsites.

## Similar jobs

- [Strategic Partner Manager](https://hotfix.jobs/jobs/2225d926-6528-4b5d-a319-a92f9d516ece) - Instacart - Remote - $134k – $170k/yr
- [Banking Relationship Manager](https://hotfix.jobs/jobs/ad2c56b3-7b4b-431a-bf78-ad6b7684e6d0) - Brex - San Francisco, CA - $133k – $166k/yr
- [Technical Account Manager, Logistics](https://hotfix.jobs/jobs/7008596f-becf-4965-8f2a-e57ab9586e2b) - Altana - Brooklyn, NY - $125k – $150k/yr
- [Enterprise Account Manager](https://hotfix.jobs/jobs/421a09d6-fec1-4fea-bd5a-e2489ef24ac1) - Freshpaint - Remote - $120k – $135k/yr
- [Account Manager](https://hotfix.jobs/jobs/4fa3035e-7c05-4fe4-a293-8f752b30ea73) - Baselayer - New York, NY - $120k – $170k/yr

**Apply:** https://hotfix.jobs/jobs/05896668-e7e0-460f-b287-8c0560244ffa
**Canonical:** https://hotfix.jobs/jobs/05896668-e7e0-460f-b287-8c0560244ffa