# Senior HR Manager, North America & Europe

**Company:** [Zilliz](https://hotfix.jobs/companies/zilliz)
**Location:** Redwood City, CA
**Role:** People Ops
**Experience:** 10+ years
**Skills:** Employee Relations, Performance Management, Workforce Planning, Talent Planning, Compensation, Recruiting, Project Management, Hr Systems, Job Architecture, Peo, Eor, Employment Law, Stakeholder Management, Benefits Administration, Policy Implementation
**Posted:** 2026-08-24

> Leads regional HR partnership and recruiting across North America and Europe, advising leaders on complex people matters while managing external employment partners and company-wide HR initiatives. Requires 10+ years of progressive HR experience, strong generalist expertise, and multi-country operational experience.

## Job Description

## Responsibilities

### Lead HR Across North America and Europe
- Serve as the primary HR partner for employees, managers, and business leaders across North America and Europe.
- Advise managers on employee relations, performance management, organizational changes, workforce planning, talent decisions, and complex people matters.
- Partner with business leaders to provide practical, business-oriented HR guidance.
- Drive regional implementation of company-wide HR programs, including performance management, compensation reviews, talent planning, and manager development.
- Manage sensitive employee matters with sound judgment, appropriate documentation, and effective stakeholder management.
- Identify people and organizational risks and develop practical solutions.
- Improve employee and manager experience while maintaining regional consistency.

### Manage Regional HR Delivery and External Partners
- Work with PEOs, EORs, benefits providers, employment counsel, and other external partners supporting employees across the United States and Europe.
- Coordinate employment matters across multiple jurisdictions and determine when local expertise or legal support is required.
- Oversee onboarding, employee changes, leave, and offboarding processes.
- Ensure issues are followed through to completion with clear internal and external ownership.
- Improve HR workflows and build scalable operating practices.

### Lead the Recruiting Function
- Lead and support the recruiting team hiring across North America and Europe.
- Establish hiring priorities, recruiting strategies, and resource allocation with business leaders and hiring managers.
- Guide senior, technical, and business-critical searches and directly support high-priority hiring when needed.
- Improve recruiting processes, candidate experience, hiring quality, and operating discipline.
- Manage recruiting tools, agencies, sourcing channels, and external resources.
- Coach and develop recruiters.
- Use recruiting data and market insights to inform hiring decisions and identify talent or capacity risks.

### Lead Company-Wide HR Initiatives
- Lead or contribute to initiatives involving performance management, job architecture, compensation, HR systems, manager development, workforce planning, and policy implementation.
- Translate company-wide programs into effective regional execution.
- Represent North America and Europe in broader HR program design and rollout.
- Drive cross-functional HR projects from planning through implementation.
- Improve HR practices and build scalable approaches for company growth.

## Requirements
- 10+ years of progressive HR experience, including experience in HR management, HRBP, People Partner, or similar roles.
- Strong generalist HR foundation, including employee relations, performance management, organizational matters, and complex people issues.
- Experience managing or directly overseeing a recruiting function.
- Experience supporting employees across multiple countries or employment jurisdictions, ideally including the United States and Europe.
- Ability to operate independently, exercise sound judgment, and move work forward with limited structure.
- Strong project management, communication, and stakeholder management skills.
- Ability to balance strategic thinking with practical execution.
- High discretion and judgment when handling confidential or sensitive employee matters.

## Nice to Have
- Experience in recruiting or talent acquisition earlier in your career.
- Experience building or scaling recruiting teams or broader HR functions.
- Experience in an early-stage or high-growth technology company.
- Experience supporting technical, engineering, product, or go-to-market organizations.
- Experience establishing or scaling HR processes across new countries or regions.
- Experience combining internal HR teams with PEO, EOR, and other external partners.

## Compensation and Benefits
- No compensation or benefits information provided.

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