# Engagement Manager

**Company:** [Scale AI](https://hotfix.jobs/companies/scale-ai)
**Location:** San Francisco, CA, New York, NY
**Role:** Business Operations
**Salary:** $161k – $201k/yr
**Experience:** 3+ years
**Skills:** AI, Generative AI, Technical Program Management, Project Management, Cross-Functional Collaboration, Sla Management, Risk Management, Operations, Ai Training Workflows, Stem
**Posted:** 2026-04-20

> Own end-to-end customer engagements for Generative AI projects, managing execution, communication, and cross-functional delivery while monitoring SLAs and driving improvements. Requires 3-5 years in consulting or technical program management with a technical STEM background.

## Job Description

## Responsibilities

- Own end-to-end execution and delivery for assigned customer projects, from kickoff through completion and quality feedback
- Manage customer communication, action items, and follow-ups across multiple concurrent projects
- Monitor delivery against SLAs, budget, and quality standards, proactively identifying risks and escalating blockers with proposed solutions
- Review, track and improve operational performances and be obsessed with continuous improvement
- Partner cross-functionally with operations and planning teams to improve delivery efficiency and drive better outcomes for customers

## Requirements

- 3 to 5 years of work experience, with experience in consulting, technical program management, or project coordination
- A track record of managing multiple concurrent workstreams with strong attention to detail and follow-through
- Experience in B2B client-facing roles where execution and delivery were core responsibilities
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
- A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field)

## Nice to Haves

- Familiarity with model and AI training workflows
- Work experience in a high-growth company environment, including working cross-functionally and wearing multiple hats

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**Canonical:** https://hotfix.jobs/jobs/05789fc7-b144-4645-b9e3-a475f02703ba