# Manager, Salesforce

**Company:** [SpotHero](https://hotfix.jobs/companies/spothero)
**Location:** Chicago, IL
**Role:** Engineering Management
**Salary:** $124k – $155k/yr
**Experience:** 7+ years
**Skills:** Salesforce, Apex, Lightning Web Components, Lwc, REST APIs, Soap Apis, Soql, Sosl, Salesforce Cli, Git, CI/CD, Jira, SQL, Mulesoft, Workato
**Posted:** 2026-05-08

> Leads Salesforce team while hands-on architecting solutions, developing Apex/LWC code, managing integrations, and driving platform strategy. Requires 7+ years Salesforce experience including 3+ years development, 2+ years leadership, and key certifications.

## Job Description

## Responsibilities

**As an Individual Contributor (≈50–60%)**
- Own Salesforce architecture decisions: data modeling, SFDC Org strategy, integration patterns, and platform scalability.
- Write and review production-grade Apex code, including triggers, batch jobs, queueable methods, and platform events.
- Design and build Lightning Web Components (LWC) and custom UI solutions for complex business workflows.
- Architect and implement REST/SOAP API integrations between Salesforce and third-party systems (CCaaS, iPaaS, SpotHero's internal systems, etc.).
- Lead technical design sessions, document solution architectures, and establish development standards and coding best practices, including quality, observability, testing, security, and performance.
- Perform release management: manage sandbox environments, deployment pipelines (Salesforce CLI, CI/CD), and change sets.
- Evaluate and govern AppExchange solutions and third-party managed packages using a structured decision framework.
- Act as the final technical escalation point for complex Salesforce issues, root cause analyses, and platform outages.
- Maintain thorough technical and functional documentation for all Salesforce solutions in Confluence.

**As a People Manager (≈40–50%)**
- Hire, onboard, and develop a team of Salesforce Administrators and Developers; set clear expectations and growth paths.
- Run regular 1:1s, performance reviews, build individual development plans, and hold career development conversations; identify coaching opportunities and training needs.
- Define, maintain, prioritize, and deliver the quarterly Salesforce roadmap in partnership with the Senior Director, Product, Operator League and cross-functional stakeholders.
- Translate business priorities into sprint-ready technical work; own ticket creation and hydration in Jira; run team planning, stand-ups, and retrospectives.
- Foster a culture of ownership, technical excellence, and continuous improvement within the Salesforce team.
- Collaborate with Sales Enablement to build SFDC training programs that drive end-user adoption across Marketplace teams.
- Manage vendor relationships with Salesforce (Support, Account Manager, Solution Engineer) and SaaS integration partners.
- Build and enforce a security and governance framework: profiles, permission sets, field-level security, connected apps, sharing rules, and audit trails.

## Requirements

- Bachelor's Degree in Computer Science, Information Systems, or equivalent experience.
- **7+ years of Salesforce experience**, with at least **3 years of hands-on Apex / LWC development** in production environments.
- **2+ years leading, managing, or mentoring** a team of Salesforce professionals (admins, developers, or both).
- Deep expertise across all three Salesforce disciplines:
  - **Architecture**: org design, data modeling, integration patterns, governor limits.
  - **Development**: Apex (OOP, async, test frameworks), LWC, SOQL/SOSL, REST/SOAP APIs, platform events.
  - **Administration**: flows, process automation, profiles/permission sets, reports/dashboards, security model.
- **Salesforce Platform Developer I (PD1) required**; Platform Developer II (PD2) and/or Application Architect strongly preferred.
- **Salesforce Admin Certification (ADM201) required**; additional certifications (Advanced Admin, System Architect) a strong plus.
- Proven track record designing and delivering enterprise-scale Salesforce integrations using REST/SOAP APIs and middleware platforms.
- Hands-on experience with Salesforce DevOps tooling: **Salesforce CLI, Git, CI/CD pipelines** (GitHub Actions, Copado, Gearset, or equivalent).
- Strong command of relational database design and **SQL**; experience querying data warehouses alongside Salesforce data.
- Demonstrated ability to run technical roadmap planning and prioritize competing demands across multiple stakeholder groups.

## Nice-to-Haves
- Experience with Contact Center as a Service (CCaaS) platforms (**Talkdesk, Genesys, Five9**) and their Salesforce integrations.
- Familiarity with low-code integration (iPaaS) tools (**Retool, MuleSoft, Workato, Zapier**) connected to Salesforce.
- Experience in marketplace or SaaS environments.
- **Salesforce Marketing Cloud, Experience Cloud, or Revenue Cloud** development experience.
- Exposure to **Salesforce Health Check, Shield, or Event Monitoring** for enterprise governance.

## Compensation (Illinois)
- Base salary: **$124,400 - $155,000** plus discretionary bonus and leading total rewards package.

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