# Underwriting Associate

**Company:** [Coalition Security](https://hotfix.jobs/companies/coalition-security)
**Location:** Remote
**Role:** Customer Support
**Skills:** Customer Support, Customer Service, Zendesk, Cyber Insurance, Live Chat, Email Support, Insurance Administration
**Posted:** 2026-08-26

> Supports Australian insurance brokers and policyholders through communication, product education, and policy administration. The role suits someone with customer service experience or a strong willingness to learn, with insurance and Zendesk experience as advantages.

## Job Description

## Responsibilities
- Answer inbound questions and requests from insurance brokers and current policyholders via email, live chat, and occasionally phone.
- Coordinate assistance from underwriting, business development, security, and claims teams.
- Educate brokers about Coalition’s cyber insurance products and online quoting platform.
- Perform administrative insurance functions, including entering manual submissions, providing Certificates of Currency, and processing policy date changes.
- Collaborate with the team to implement organizational and product changes that mitigate customer pain points.

## Requirements
- Prior customer support or customer service experience, or a strong desire to learn.
- Excellent written and verbal interpersonal and communication skills, particularly in broker-facing or comparable channel-sales roles.
- Resourcefulness, enthusiasm, and a willingness to work in a startup environment.
- Positive attitude and interest in developing a career in insurance.

## Nice-to-haves
- Experience with Zendesk.
- Prior insurance experience.

## Compensation and Benefits
- Competitive compensation and advancement opportunities.
- 100% coverage of private health insurance premiums on the approved health plan for the employee and dependents at Base Tier 0 Australian Government Rebate pricing.
- 20+ paid holidays.
- 12% employer pension contribution.
- Annual home office stipend.
- Headspace and Wellhub Global Digital Plan.

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