# Manager - Tech Solutions

**Company:** [Databricks](https://hotfix.jobs/companies/databricks)
**Location:** Bengaluru, India
**Role:** Engineering Management
**Experience:** 12+ years
**Skills:** Data Engineering, Big Data, Spark, Hadoop, Apache Kafka, Machine Learning, Artificial Intelligence, Data Science, Data Streaming, Cloud Computing, Distributed Systems, Software Engineering
**Posted:** 2026-08-11

> Leads a regional Data & AI technical solutions team supporting customer production workloads across APJ and EMEA. The role combines people leadership, customer-facing troubleshooting, data engineering expertise, and collaboration with product engineering to improve reliability and adoption.

## Job Description

## Responsibilities
- Lead and grow a regional team of Data & AI technical experts in India.
- Provide resilient, smooth operation of customer production workloads.
- Oversee support operations during APJ and EMEA business hours and coordinate with global teams for 24x7 support coverage.
- Resolve complex and long-running data engineering use cases for Databricks customers, including performance optimization, production job resiliency, workload stabilization on new products and features, and related challenges.
- Support successful adoption of new Databricks products and features for customer production workloads.
- Engage with top customers to understand their Data & AI strategy and business needs, collaborating with field engineering and sales when required.
- Partner with internal product engineering teams to improve Databricks products and their supportability.
- Maintain high reliability of the Databricks platform to help customers achieve their business goals.

## Requirements
- At least 3 years of people leadership experience as a manager.
- 12+ years of experience in the IT industry.
- Strong software engineering background with specialization in data engineering.
- Big data and cloud experience, ideally at production scale.
- Experience leading teams in engineering, technical support, or consulting.
- Customer-facing experience is highly desirable.
- Hands-on experience in at least two of the following at production scale:
  - Big data, including Spark, Hadoop, or Kafka
  - Machine learning or artificial intelligence projects
  - Data science or streaming use cases
- Strong troubleshooting skills across distributed systems.
- Strong ownership mindset and ability to work in a fast-paced, startup-like environment with evolving needs.
- Bachelor’s or master’s degree in computer science or an equivalent technical field.

## Nice-to-haves
- Apache Spark expertise.
- Strong background in customer-facing support leadership roles.

## Benefits
- Databricks offers comprehensive benefits and perks tailored to the needs of employees, with region-specific details available through the company’s benefits information.

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