# Customer Success, Enterprise

**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** Madrid, Spain
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** SaaS, Artificial Intelligence, Customer Onboarding, Customer Training, Strategic Planning, Project Management, Stakeholder Management, Executive Engagement, Revenue Growth, Renewals, Product Feedback, Cross-Functional Collaboration
**Posted:** 2026-08-11

> Own value realization, adoption, renewals, and expansion for enterprise customers using Harvey’s AI platform. The role requires 3–4+ years in customer-owning technology or SaaS roles, strategic planning, executive engagement, and the ability to drive measurable customer outcomes.

## Job Description

## Responsibilities

- Own value realization for enterprise customers and leading law firms.
- Guide customers through integrating AI into lawyers' and other professionals' daily workflows.
- Identify use cases and integrate Harvey into business processes and workflows.
- Build lasting customer relationships and partner with Account Executives to renew and expand strategic partnerships.
- Onboard customers by integrating Harvey into workflows, guiding administrators with data-backed best practices, and ensuring optimal use of AI solutions.
- Train and enable end users, positioning Harvey as essential to strategic legal work.
- Serve as the primary customer contact, foster champions, engage executive buyers, and build customer advocacy.
- Align on adoption rates, measurable value, positive AI experiences, and ROI.
- Collaborate with Account Executives on renewal readiness and expansions.
- Represent customer needs internally and relay insights to Product and Engineering.

## Requirements

- 3–4+ years in customer-owning roles at technology or SaaS companies.
- Ability to adapt to rapid change and growth.
- Strategic planning and revenue-based prioritization.
- Experience managing customer-facing projects and timelines.
- Experience running in-person meetings with executives.
- Ability to map organizations and influence stakeholders.
- Experience driving customer metrics and outcomes.
- Experience owning revenue, expansion, and renewal targets.
- Strong point of view and proactive self-management.
- Ability to work cross-functionally with Product and Sales teams.

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**Apply:** https://hotfix.jobs/jobs/0486a9e7-90f9-41f3-8822-117e3999ea51
**Canonical:** https://hotfix.jobs/jobs/0486a9e7-90f9-41f3-8822-117e3999ea51