# Director, Technical Account Management

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Dublin, Ireland, London, United Kingdom, Paris, France
**Role:** Customer Success
**Experience:** 8+ years
**Skills:** AWS, Azure, GCP, Datadog, Observability, Cloud Monitoring, Infrastructure, Monitoring, Professional Services, Sales Engineering, Technical Account Management, Okrs, Capacity Planning, Forecasting, Health Scorecards
**Posted:** 2026-08-12

> Leads Datadog’s EMEA Technical Account Management organization, scaling teams and leadership while owning technical post-sales strategy, customer outcomes, executive relationships, and services revenue. The role requires extensive leadership, commercial services experience, cloud and observability fluency, and prior client-facing technical expertise.

## Job Description

## Responsibilities

- Scale the EMEA TAM organization from 25–30 to 50–70+, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth.
- Lead managers and senior TAM individual contributors across EMEA, ensuring customer success, retention, expansion, and high standards of technical delivery.
- Own the commercial strategy for the Technical Post-Sales program, partnering with Sales to position, price, and sell TAM services.
- Define and execute regional OKRs aligned with global TPS goals.
- Lead executive-level recruiting and build an internal leadership pipeline.
- Serve as executive sponsor for strategic EMEA accounts, engaging C-suite stakeholders, resolving escalations, and identifying expansion opportunities.
- Partner with global TPS, Product, Sales Engineering, Customer Success, and Enablement to standardize and evolve the TAM offering.
- Establish operational rigor through metrics, health scorecards, capacity planning, and forecasting.
- Drive performance reviews, career growth plans, talent development, and retention of top talent.

## Requirements

- 8+ years leading Professional Services, Technical Account Management, or Sales Engineering teams, including experience scaling an organization from fewer than 25 to 50+ employees.
- Experience managing managers, hiring and developing first-line leaders, and building leadership depth.
- Direct experience selling or co-selling services and growing services revenue.
- Technical fluency across infrastructure, cloud platforms, observability, and monitoring.
- Strategic operating ability, combining vision, execution, scalable systems, and team development.
- 3–5+ years earlier in the career as a TAM, Solutions Architect, or equivalent client-facing technical individual contributor.
- Willingness and ability to travel up to 50% across EMEA.

## Nice-to-haves

- Experience redesigning organizational structures during periods of growth.
- Experience evangelizing cloud adoption, observability, or security to C-level and board-level stakeholders across EMEA.
- Hands-on experience with Datadog or other leading cloud monitoring and observability platforms.
- Multilingual ability or deep experience navigating multicultural teams across EMEA markets.

## Compensation and Benefits

- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with Community Guilds and Inclusion Talks.
- Benefits may vary by country of employment and employment type.

## Similar jobs

- [Director, Customer Success, EMEA](https://hotfix.jobs/jobs/117ab99a-9edc-445a-93ec-b7d3d32d0b2e) - GitLab - Remote
- [Director of Customer Success](https://hotfix.jobs/jobs/82d7948f-bcd5-4606-ac45-a628acb18a0b) - OpenLoop - Remote
- [Client Value Partner](https://hotfix.jobs/jobs/c1696baa-0f8e-483d-9f03-bea65e33e324) - Celonis - London, United Kingdom
- [Client Value Partner](https://hotfix.jobs/jobs/abb2c6cc-eee6-44eb-8267-ba66b8784e45) - Celonis - London, United Kingdom
- [Client Value Partner - Public Sector](https://hotfix.jobs/jobs/9c36a23a-4d32-4221-a8c4-c6a576d5a2b7) - Celonis - London, United Kingdom

**Apply:** https://hotfix.jobs/jobs/045973e3-bec2-4705-b2a5-33d2cfa8b7c1
**Canonical:** https://hotfix.jobs/jobs/045973e3-bec2-4705-b2a5-33d2cfa8b7c1