# Chief of Staff, Online Grocery

**Company:** [Instacart](https://hotfix.jobs/companies/instacart)
**Location:** Remote
**Role:** Business Operations
**Salary:** $199k – $252k/yr
**Experience:** 10+ years
**Skills:** Program Management, Strategic Planning, corporate strategy, operations management, Executive Communication, Organizational Design, Change Management, financial planning, headcount planning, decision frameworks, leadership offsites, artificial intelligence
**Posted:** 2026-08-06

> This strategic individual-contributor Chief of Staff partners with the Online Grocery General Manager to run operating rhythms, executive communications, organizational health initiatives, and priority programs. The role requires 10+ years of experience, R&D fluency, executive partnership, analytical strength, and exceptional program management.

## Job Description

## Responsibilities

### Run the operating rhythm
- Own and continuously improve the business rhythm for the GM and organization, including leadership syncs, all-team meetings, monthly and quarterly business reviews, planning reviews, organizational communications, and Online Grocery segments of company-wide all-hands.
- Manage the GM’s operating cadence by prioritizing and delegating workstreams and ensuring the right priorities receive attention at the right time.
- Improve organizational decision-making by clarifying decision rights, building decision frameworks and pre-reads, and reducing friction.
- Capture, communicate, and track decisions, priorities, and commitments through execution.
- Shape and run leadership team offsites, including objectives, agendas, pre-reads, discussions, decisions, and follow-through.
- Serve as a trusted thought partner to the GM and problem-solving partner to product and R&D leaders.
- Build relationships with chiefs of staff across the organization.
- Prepare briefings and coordinate research for the GM’s meetings with partners and key leaders.
- Partner with the GM, HR, and finance to manage the organization’s headcount budget.

### Plan executive communication
- Drive the calendar, planning, and content for upward communication and alignment with the C-suite and board on Online Grocery priorities.
- Support the GM in preparing content for speaking engagements in partnership with the communications team.

### Strengthen people, culture, and organizational health
- Help the GM identify, diagnose, and address organizational issues through structured readouts and early signals.
- Partner with the GM and HR to address relationship and culture dynamics and create a high-trust, high-performance leadership culture.
- Turn engagement survey signals into action plans, pressure-test them, and ensure execution and follow-through.

### Drive priority programs
- Help lead annual and long-range planning for Online Grocery.
- Take ambiguous initiatives from unclear to fully underway by creating plans, identifying directly responsible individuals, establishing decisions, aligning stakeholders, and setting up operating rhythms.
- Identify and take ownership of emerging opportunities and risks before they become blockers.

## Requirements
- 10+ years of work experience.
- R&D experience in product, design, engineering, technical program management, an adjacent role embedded with R&D teams, or a Chief of Staff role within an R&D organization.
- Consulting, corporate strategy and operations, or finance experience working directly with executives.
- Fluency navigating product, design, and engineering organizations at scale.
- High emotional intelligence and a people-oriented approach to building trusted relationships and bridging leadership and teams.
- Outstanding executive-level written and verbal communication.
- Strong analytical skills and a commitment to high-quality work.
- Exceptional program management skills, including driving multiple complex initiatives to deadline.
- Ability to travel 10%.

## Nice to Have
- Experience designing and facilitating leadership offsites.
- Experience driving organizational, culture, or operating-model change.
- Experience building with AI, including prototypes, automations, or agents, in a professional setting.
- Experience within high-growth, technology-driven companies.

## Compensation and Benefits
- ATS-listed base salary range: **$199,000–$252,000 USD**.
- The role is eligible for a new-hire equity grant and annual refresh grants.
- Base pay varies by permanent US work location:
  - **CA, NY, CT, NJ:** $239,000–$252,000 USD
  - **WA:** $229,000–$241,500 USD
  - **OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI:** $219,000–$231,000 USD
  - **All other states:** $199,000–$210,000 USD
- Benefits are provided according to the company’s market-competitive offerings and remote-work policy.

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