# Technical Support Engineer

**Company:** [Blacksmith](https://hotfix.jobs/companies/blacksmith)
**Location:** New York, NY
**Role:** Support Engineering
**Salary:** $160k – $180k/yr
**Skills:** Distributed Systems, Firecracker Vms, Ceph, Cli Tools, Claude Ai, AI Workflows, Automation, Linux, CI/CD, GitHub Actions
**Posted:** 2026-03-04

> Technical Support Engineer diagnoses and resolves complex issues for customers using Blacksmith's high-scale CI infrastructure, reproduces bugs with engineering, and builds automations. Requires experience with distributed systems, AI/agent workflows, and customer-focused technical support.

## Job Description

## Responsibilities
- Work with customers and pre-sales team to diagnose and resolve complex technical issues.
- Develop deep understanding of Blacksmith product and technologies.
- Identify trends in customer issues and provide feedback to internal teams.
- Reproduce issues and collaborate with engineering to resolve them.
- Develop tools, processes, and automations for diagnosing issues and optimizing performance.
- Collaborate cross-functionally to improve product experience.
- Build foundations for Technical Support Engineering best practices.

## Requirements
- Experience as early Technical Support Engineer at growth-stage business supporting highly technical products.
- Experience with large-scale distributed systems (ideal).
- Experience setting up AI/agent native workflows.
- Comfortable with Claude skills, MCP+CLI based tooling, and creating AI native leverage.
- Ability to build robust, scalable processes and aggressively automate manual tasks.
- Customer-first approach, cross-functional collaboration.

## Compensation and Benefits
- Competitive base + equity ($160,000 - $180,000).
- Medical, Vision, Dental insurance.
- 401k match.
- Unlimited PTO.
- Annual offsite.
- Early-exercise stock options.
- 12 weeks fully paid parental leave (US).

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**Apply:** https://hotfix.jobs/jobs/04076c11-0be8-4268-a1c1-f25f80866a25
**Canonical:** https://hotfix.jobs/jobs/04076c11-0be8-4268-a1c1-f25f80866a25