# Customer Success Engineer

**Company:** [Deepgram](https://hotfix.jobs/companies/deepgram)
**Location:** Remote
**Role:** Customer Success
**Experience:** 7+ years
**Skills:** APIs, Technical Consulting, Strategic Account Management, Live Demos, Proofs Of Concept, Technical Workshops, Architecture Guidance, Troubleshooting, Developer Workflows, Machine Learning, Voice Ai, Cloud Infrastructure, Python, TypeScript, Automation
**Posted:** 2026-07-30

> Own the technical and strategic success of enterprise customers by driving API adoption, solving integration challenges, leading technical engagements, and identifying expansion opportunities. The role requires roughly 7+ years of customer-facing technical experience, strong executive communication, and an AI-native approach to building scalable workflows.

## Job Description

## Responsibilities
- Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with developers, CIOs, and CTOs.
- Own the full customer lifecycle, including onboarding, adoption, technical enablement, expansion, and advocacy.
- Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.
- Continuously discover customer problems, understand their business impact, and translate them into actionable requirements for product and engineering.
- Identify and scope cross-sell, upsell, and multi-product expansion opportunities with Sales.
- Lead executive business reviews and joint planning sessions.
- Act as the voice of the customer internally, influencing roadmap, go-to-market strategy, and customer-support tools.
- Track adoption, usage, health, and expansion to drive outcomes.
- Travel to customer sites as needed.
- Operate AI-first and build tools, agents, and workflows that eliminate recurring work for the Customer Success team.

## Requirements
- Significant experience in technical, customer-facing roles such as Technical Account Management, sales or solutions engineering, enterprise Customer Success with a strong technical focus, implementation, or forward-deployed work at API-driven, developer-first, or AI companies.
- A track record blending customer ownership with technical depth, including solution design, hands-on troubleshooting, and commercial growth.
- Experience running demos, proofs of concept, or technical workshops with enterprise customers.
- Demonstrated success identifying and landing expansion in complex enterprise accounts.
- Fluency discussing APIs, integrations, and developer workflows, including troubleshooting L1-style issues without coding.
- Experience engaging technical stakeholders and executive buyers.
- Exceptional communication, influence, and relationship-building skills across technical and business audiences.
- A tool, agent, script, or workflow that permanently eliminated recurring work.
- An AI-native operating model with specific workflows that structurally depend on AI.

## Nice to Have
- Experience in machine learning, voice AI, cloud infrastructure, or developer-first technologies.
- Background spanning solutions engineering, Technical Account Management, or L1 support alongside Customer Success responsibilities.
- Working fluency with automation, scripting, or agent-building using Python, TypeScript, workflow tools, agent frameworks, or equivalent.

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