# Senior Customer Education Manager, Live Programs

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** Chicago, IL
**Role:** Customer Success
**Salary:** $141k – $168k/yr
**Experience:** 8+ years
**Skills:** Adult Learning, Content Design, Presentation Design, Program Management, Stakeholder Management, Project Management, Customer Success, Professional Services, SaaS, Artificial Intelligence
**Posted:** 2026-08-20

> Own and scale Fin’s live customer education program through webinars, cohorts, workshops, and its flagship academy event. The role requires 8+ years of training experience, strong adult-learning and content-design expertise, executive presentation skills, and the ability to explain complex AI products.

## Job Description

## Responsibilities
- Own the live education program end-to-end, including its vision, roadmap, audience, outcomes, and success metrics.
- Design and deliver live experiences such as webinars, cohorts, in-person workshops, and the annual Fin Academy Live event.
- Partner with Deployment Services to create and deliver tailored training for Enterprise customers.
- Maintain a holistic training curriculum with the Customer Education team.
- Iterate on offerings to improve onboarding, feature adoption, automation rate, and customer outcomes.
- Travel throughout the year to support live events and customer engagements.

## Requirements
- 8+ years of training experience, including 3–5 years in a SaaS or technology environment.
- Professional services and/or customer success experience.
- Strong understanding of adult learning principles and effective live-training practices.
- Proven content design experience producing presentations and training with clear information hierarchy and a focus on customer action.
- Ability to understand and communicate complex technical concepts and AI products.
- Strong executive presence and ability to present to large audiences, small groups, senior management, and C-suite stakeholders.
- Ability to maintain audience engagement and adapt during challenging or unexpected discussions.
- Superb program management skills, including stakeholder management, subject-matter-expert engagement, and end-to-end project management.
- Proof of eligibility to work in the United States.

## Compensation & Benefits
- Base salary range for candidates within the Greater Chicago Area: **$140,600–$167,900 USD**.
- Actual base pay depends on factors including education, skills, experience, and location.
- Eligible regular employees may receive a corporate bonus or sales incentive, as well as Restricted Stock Units (RSUs).
- Benefits support health and wellbeing, family, time away, and financial security.

## Similar jobs

- [Senior Manager, Escalation Management](https://hotfix.jobs/jobs/d0e03332-081b-436c-bdbb-fe3e97fbb2ef) - Twilio - Remote - $142k – $177k/yr
- [General Job Template](https://hotfix.jobs/jobs/64a10e3d-9d2f-47d8-bd2a-456f3ff258ba) - Socure - Remote - $145k – $165k/yr
- [Senior Customer Success Enablement Manager](https://hotfix.jobs/jobs/2d594709-9fa3-425f-9f89-aa3c0fba2762) - Fieldguide - Remote - $135k – $170k/yr
- [Technical Account Manager, Observe](https://hotfix.jobs/jobs/8867918c-67fc-409c-8689-d26fe72b0abf) - Snowflake - Remote - $148k – $194k/yr
- [Enterprise Customer Success Manager — East](https://hotfix.jobs/jobs/803113e5-52fa-4d27-a362-5134088a26ec) - Sigma - New York, NY - $132k – $165k/yr

**Apply:** https://hotfix.jobs/jobs/03b38746-9cc7-49de-a15a-9c02d90c921f
**Canonical:** https://hotfix.jobs/jobs/03b38746-9cc7-49de-a15a-9c02d90c921f