# Senior PubSec Customer Success Engineer

**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Role:** Customer Success
**Salary:** $113k – $191k/yr
**Experience:** 5+ years
**Skills:** DevSecOps, Source Code Management, Continuous Integration, Continuous Delivery, Agile Planning, Software Development, Systems Engineering, Technical Consulting, Customer Enablement, Workshop Delivery
**Posted:** 2026-06-22

> Technical post-sales advisor helping Public Sector customers adopt and maximize value from GitLab's DevSecOps platform through enablement, architecture guidance, and use-case implementation support.

## Job Description

## What You’ll Do

- Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
- Partner with Customer Success Managers to go deep on GitLab use case implementation (source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
- Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
- Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
- Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.
- Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
- Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples.
- Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs.

## What You’ll Bring

- Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance.
- Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
- Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
- Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).
- Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
- Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model.
- Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples.

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**Apply:** https://hotfix.jobs/jobs/03aeca9e-8d2d-4950-b828-07907679274a
**Canonical:** https://hotfix.jobs/jobs/03aeca9e-8d2d-4950-b828-07907679274a