# Customer Support Specialist, Spend

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Customer Support
**Salary:** $46k – $49k/yr
**Experience:** 1+ years
**Skills:** Customer Support, quickbooks online, NetSuite, xero, concur, expense management, saas troubleshooting, finance software support, us banking processes, credit card systems, CRM, Problem Solving
**Posted:** 2026-07-22

> Provide expert customer support for Rippling's Spend Management platform (corporate cards, expenses, bill pay). Troubleshoot integrations with accounting software, resolve issues empathetically, and collaborate with Product/Engineering on improvements. Requires 1-4 years support experience in expense/finance tools plus bachelor's degree.

## Job Description

## Responsibilities
- Become a product expert on Rippling’s Spend Management and Finance modules. Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.
- Support customers with spend workflows including expense submissions, reimbursements, vendor payments, and invoice management.
- Troubleshoot integration and data-sync issues with QuickBooks Online, NetSuite, and Xero.
- Identify and escalate bugs or edge cases to Product and Engineering, providing detailed context for improvement.
- Partner cross-functionally with Finance Ops, Payments, and Accounting teams to streamline issue resolution.
- Consistently deliver high-quality, empathetic support experiences and contribute to customer satisfaction metrics.
- Take charge of customer issues from start to finish while working in a dynamic and fast-paced environment.
- Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
- Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
- Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
- Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

## Requirements
- Bachelor's degree
- 1-4 years of customer support experience in expense and spend management domain
- Hands-on experience or familiarity with QuickBooks Online (QBO), NetSuite, Concur and Expense management softwares
- Understanding of US banking processes, credit card systems, and expense management workflows
- Prior experience supporting finance, accounting, or expense management software
- Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)

## Compensation
- Base Pay: $22.19-$23.49 (hourly; location-tiered)

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