# Customer Success Manager, Strategic

**Company:** [Watershed](https://hotfix.jobs/companies/watershed)
**Location:** London, United Kingdom
**Role:** Customer Success
**Experience:** 7+ years
**Skills:** Enterprise Saas, Customer Success Management, Executive Relationships, Account Retention, Account Expansion, Change Management, Sustainability Data, Climate Strategy, Esg Reporting, Customer Roadmaps
**Posted:** 2026-01-20

> Own strategic relationships with high-value enterprise customers, driving retention, expansion, and adoption of sustainability software. The role requires 7+ years of enterprise SaaS, consulting, or solutions experience, strong executive presence, and change-management and commercial skills.

## Job Description

## Responsibilities
- Own success for a small set of high-value customers, driving retention, growth, and impact.
- Build trusted executive relationships and show how sustainability data drives strategy.
- Lead customer planning and governance through roadmaps and executive reviews.
- Represent the customer internally to shape product priorities and strategy.
- Navigate complex customer organizations and coordinate internal teams to deliver value.

## Requirements
- 7+ years of experience in enterprise SaaS, customer success management, consulting, or solutions, working with global strategic accounts.
- Proven success building executive relationships and driving retention and expansion.
- Strong communication skills and C-suite presence, with the ability to link sustainability data to strategy.
- Change-management skills to help large organizations adopt new ways of working.
- Commercial fluency and the ability to partner with Sales on renewals and growth.
- Highly organized, able to manage multiple enterprise accounts while driving outcomes.
- Curious and adaptable, with an interest in sustainability data as a frontier of business intelligence.

## Additional Information
- The role may include up to 20% travel.
- Employees are expected to work from an office four days per week.

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