# Benefits Client Manager

**Company:** [Warp](https://hotfix.jobs/companies/warp)
**Location:** New York, NY
**Role:** Customer Success
**Experience:** 2+ years
**Skills:** Benefits Administration, employee navigator, pylon, Linear, health insurance brokerage, enrollment processing, carrier portals, cobra, edi workflows, open enrollment
**Posted:** 2026-07-17

> Own end-to-end customer experience for Warp's in-house health insurance brokerage, managing client communications, enrollments/offboardings, Pylon ticket resolution, and carrier portal work to ensure accurate, timely benefits administration with high resolution rates and low aging tickets.

## Job Description

## What You’ll Do
- Own client-facing communication for your book of WIS employers with clarity, empathy, and follow-through
- Execute new hire enrollments and offboardings end-to-end across Linear, Employee Navigator, and Warp Super Admin, accurately and on time
- Drive the Warp Insurance Pylon queue: daily triage, clear ownership, and resolution velocity that improves period over period
- Keep Employee Navigator wall tickets current, sustaining fewer than 10% of open tickets aged past 15 days
- Work directly in carrier broker portals to verify enrollments landed, chase discrepancies, and build carrier relationships that reduce our reliance on outside parties
- Hand off work with full context so it's repeatable for downstream owners: clean statuses in Pylon and Linear, no dropped balls
- Spot recurring issues and bring recommendations to leadership, moving the support model from reactive resolution to proactive prevention
- Contribute to Knowledge Center articles and internal process documentation as the product and playbooks evolve

## What You Need
- 2+ years in benefits administration, health insurance brokerage, or customer-facing operations, ideally with employer group benefits
- Working fluency in benefits administration platforms like Employee Navigator, plus ticketing and project tools like Pylon and Linear, or the ability to ramp fast
- Meticulous attention to detail on enrollments, deductions, and effective dates, where close isn't good enough
- Strong written communication and the ability to translate carrier-speak into plain language clients can act on
- Ability to manage a high-volume queue across multiple systems without letting anything fall through the cracks
- High agency and a bias for action in a fast-paced, high-accountability environment. You don't wait to be unblocked.

## Nice To Haves
- Active health/life insurance license, or willingness to obtain one
- Experience with BOR transitions, open enrollment cycles, or carrier feed/EDI workflows
- Familiarity with level-funded plans, stop-loss structures, or COBRA administration
- Experience at an early-stage or high-growth company where the playbook was still being written

## Benefits at Warp
- 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
- 401(k) Matching: Start investing in your future from day one.
- Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
- Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.
- Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue.
- Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills.

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