# Client Manager

**Company:** [Honor](https://hotfix.jobs/companies/honor)
**Location:** Remote
**Role:** Customer Success
**Salary:** $64k – $69k/yr
**Experience:** 3+ years
**Skills:** CRM, Scheduling Systems, Workforce Management Systems, Customer Service, Escalation Management
**Posted:** 2026-07-14

> Client Manager owning a panel of clients, guiding families through onboarding and ongoing care, managing relationships with Care Pros and partner agencies, handling escalations, and ensuring high-quality compassionate service in a remote Monday-Friday role. Requires 3+ years in senior care/customer service.

## Job Description

## Responsibilities

- Guide clients and families through the full care journey, from onboarding to ongoing service.
- Maintain regular contact with clients to manage scheduling, adapt care plans, and ensure a positive experience.
- Build strong relationships with Care Pros, ensuring quality matches and consistent staffing.
- Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates.
- Manage escalations and complex care situations with professionalism, sensitivity, and clear communication.
- Work cross-functionally to provide feedback to internal teams (e.g., Care Pro HR/admin, product, operations) to continuously improve processes.
- Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans.
- Provide real-time updates and regular check-ins on client status, issues, and care plan changes.
- Triage requests and set clear expectations to maintain trust and alignment with partners.

## Requirements

- 3+ years of experience in a senior care or patient management, and customer service role.
- A client-first mindset, with a deep commitment to quality care and customer satisfaction.
- A strong sense of ownership and detail orientation, with a track record of managing complex processes.
- Confidence in navigating escalations, solving problems creatively, and building trust with clients and partners.
- Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment and make sound decisions under pressure.
- Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus.
- Flexibility to support clients and partners during evenings or weekends if work is not completed during business hours and support on two holidays per year.

## Key Performance Indicators

- One-off staffing ownership (non-urgent visits >36 hours out): 20%
- Start-of-Care consult conversions, welcome calls: 20%
- Ongoing client relationship management: 20%
- Partner/owner communications: 20%
- Escalation management & follow-up: 10%
- Ticket resolution: 5%
- Billing: 5%

## Similar roles

- [Care Pro Relationship Manager](https://hotfix.jobs/jobs/959a6fd4-60b8-4706-bd6b-2f58d187b830) - Honor - Remote - $64k – $68k/yr
- [Customer Success Manager, Mid Market](https://hotfix.jobs/jobs/3ea3df7b-a875-43d6-ad01-c93dafc3551d) - Rippling - Remote - $65k – $99k/yr
- [Carrier Success Manager](https://hotfix.jobs/jobs/f5ea5ca3-c54b-4ef6-8446-04a371406978) - DAT Freight & Analytics - Remote - $69k – $110k/yr
- [Alliance Concierge](https://hotfix.jobs/jobs/f35b94e0-b35e-479f-9c48-1be78b4aff52) - Bilt Rewards - Chicago, IL - $70k – $100k/yr
- [Alliance Concierge](https://hotfix.jobs/jobs/176b67ad-4737-4dfc-9eb2-680bc878eddf) - Bilt Rewards - Detroit, MI - $70k – $100k/yr

**Apply:** https://hotfix.jobs/jobs/02b086d0-57f2-4700-994e-8593e43e7811
**Canonical:** https://hotfix.jobs/jobs/02b086d0-57f2-4700-994e-8593e43e7811