# Product Manager, Trust & Safety

**Company:** [Chime](https://hotfix.jobs/companies/chime)
**Location:** San Francisco, CA
**Role:** Product Management
**Salary:** $150k – $244k/yr
**Experience:** 4+ years
**Skills:** Product Strategy, Roadmap Planning, Data Analysis, Machine Learning, AI, Kyc, Risk Management, Cross-Functional Collaboration, Experimentation, Metrics Definition
**Posted:** 2026-04-29

> Leads product strategy and development in Trust & Safety domains like KYC, support automation, and disputes at a fintech company. Partners with engineering, data science, and compliance teams to balance growth, security, and user experience; requires 4+ years PM experience with risk/ops focus.

## Job Description

## Responsibilities
- Define and drive product strategy and roadmap within Trust & Safety, balancing customer experience, risk mitigation, and operational efficiency
- Own ambiguous, high-impact problem spaces and make thoughtful tradeoffs across technology, operations, compliance, and business goals
- Make high-stakes tradeoffs where decisions directly impact fraud loss, member trust, and regulatory compliance
- Partner deeply with cross-functional teams—including Engineering, Data Science, Design, Operations, Risk, and Compliance—to deliver scalable, reliable systems
- Build and evolve systems that leverage data, experimentation, and (where applicable) machine learning and AI to improve outcomes
- Define clear metrics and success frameworks, using data to drive continuous improvement across member experience, risk outcomes, and operational performance
- Influence cross-functional strategy and align stakeholders across diverse priorities and constraints
- Drive execution in mission-critical environments where reliability, security, and compliance are non-negotiable
- Contribute to the evolution of Trust & Safety and Operations at Chime by identifying new opportunities, shaping long-term strategy, and raising the bar for product thinking

## Requirements
- 4–10+ years of experience as a Product Manager (leveling will vary based on experience and scope)
- Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems
- Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs
- A strategic mindset paired with the ability to translate vision into practical execution
- Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams
- Strong analytical skills, with experience using data to inform decisions and measure impact
- Customer empathy, with the ability to deeply understand user needs and translate them into product solutions
- Comfort operating in fast-moving, high-stakes environments with evolving constraints

## Compensation
- Base salary: $150,000 - $244,000, depending on location, skills, qualifications, and experience
- Bonus, equity package, and benefits

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