# Renewals Leader

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA, New York, NY
**Role:** Revenue Operations
**Salary:** $260k – $315k/yr
**Experience:** 8+ years
**Skills:** Forecasting, Pipeline Management, SaaS, Paas, Consumption-Based Pricing, AI, Data Analysis, Sales, Customer Success, Deal Desk
**Posted:** 2026-06-02

> Anthropic is seeking a Renewals Leader to build and scale the renewals function, owning strategy, execution, and forecasting for recurring revenue. This role involves leading a team of Renewals Managers and collaborating with cross-functional teams to drive customer outcomes and predictable revenue.

## Job Description

## About the Role:
We’re looking for a Renewals Leader to build and scale the function that protects and grows Anthropic’s recurring and committed revenue. This role owns renewals strategy, execution, and forecasting — ensuring we deliver exceptional customer outcomes while sustaining durable, predictable revenue as our enterprise base scales.
Anthropic operates on a consumption-based model, which makes this fundamentally different from a traditional renewals role. Your team won’t simply be renewing contracts on a fixed cycle — they’ll be managing customer commitments in step with real usage, catching consumption risk early, and converting healthy adoption into expanded commitments. You’ll build the playbooks, the forecasting rigor, and the early-warning systems that make retention a strength rather than a scramble.
You’ll lead and develop a team of Renewals Managers, partner closely with Sales, Deal Desk, Finance, and Customer Success, and serve as a trusted commercial voice in front of strategic customers. This is a builder’s role: you’ll be one of the first dedicated leaders for this function, so the processes, culture, and standards you set become the template.

### What you'll do:

*   **Build and lead the renewals team.** Hire, develop, and retain a team of Renewals Managers. Define how the function covers the customer base, set the performance bar, and create a culture of accountability and customer-centricity.
*   **Own the renewal number.** Own renewal bookings, gross and net retention, on-time renewal metrics, forecast accuracy, and renewal pipeline health. Identify risk early and implement mitigation strategies to reduce churn and contraction.
*   **Define the operating model.** Establish scalable renewal playbooks, stage definitions, qualification criteria, and operational rigor — adapted for the realities of consumption-based revenue rather than fixed contract cycles.
*   **Forecast with rigor.** Drive accurate weekly and monthly renewal forecasting and reporting that leadership can plan against, grounded in usage data and customer health signals.
*   **Drive expansion at renewal.** Partner with Sales and Customer Success to convert adoption depth into expanded commitments, and lead executive-level renewal conversations for strategic accounts where required.
*   **Collaborate across the GTM organization.** Work with Sales on territory and account strategy, with Deal Desk and Finance on pricing, terms, and approvals, and with Strategy & Operations on forecasting and field alignment.
*   **Lead with an AI-first mindset.** Use data, automation, and tooling — including Claude — to optimize renewal processes, monitor KPIs, and continuously raise the bar on performance.

### You may be a good fit if you have:

*   8–12+ years of experience in SaaS, PaaS, or consumption-led businesses, with significant exposure to renewals, retention, sales, or customer success
*   3–5+ years of people management experience leading renewals, retention, or commercial teams
*   A proven track record of owning and exceeding renewal and retention targets in complex, enterprise deal cycles
*   Excellent forecasting and pipeline management skills, with a reliable, evidence-based approach to calling the number
*   Demonstrated ability to influence cross-functional stakeholders — Sales, Finance, Deal Desk, and Customer Success — at all levels
*   A strong analytical mindset and comfort using data to drive decisions

### Strong candidates may also have:

*   Direct experience with consumption-based or usage-based pricing models, and the unique retention dynamics they create
*   Background in data, AI, cloud, or developer-platform businesses
*   Experience building a renewals or retention function from the ground up, including playbooks, forecasting cadence, and team structure
*   Experience operating across multiple regions and markets
*   Passion for AI and alignment with Anthropic's mission of beneficial AI development

### Annual Salary:
$260,000—$315,000 USD

### Logistics

*   Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
*   Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

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