# Senior Vice President & General Manager, Acute & Payer

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Remote
**Role:** Executive Leadership
**Experience:** 10+ years
**Skills:** P&L Management, SaaS, ai commercialization, m&a integration, Go-to-Market Strategy, healthcare, Cross-Selling, Strategic Partnerships, Organizational Design, ebitda management
**Posted:** 2026-07-17

> The SVP/GM, Acute & Payer leads the Acute & Payer business unit with full P&L accountability for revenue growth and EBITDA across Health System, Health Plan, and Convener markets. This executive drives AI-powered product commercialization, portfolio integration/cross-sell post-acquisitions, customer experience, and builds high-performing teams while shaping organic growth strategy.

## Job Description

## Key Responsibilities
- Serve as General Manager of the Acute & Payer business unit with full P&L accountability, setting the strategic vision and market expansion plan across Health System, Health Plan, and Convener markets as part of the senior leadership team.
- Own P&L performance and manage the business against EBITDA margin targets, balancing continued investment in growth with disciplined cost management while scaling beyond $100M in annual revenue.
- Drive the strategy and commercialization of AI-powered products across the Acute & Payer portfolio, partnering closely with Product and Engineering to bring new capabilities to market with effective packaging, pricing, and go-to-market plans.
- Champion innovation and deepen integration and cross-sell across the combined portfolio, incorporating the voice of the customer into strategy and identifying strategic partnerships and M&A opportunities to expand capabilities.
- Own the end-to-end customer experience across the Acute & Payer business, strengthening engagement, retention, and long-term value while ensuring customer needs inform the product roadmap.
- Build and lead a high-performing organization, establishing scalable operating processes, fostering a strong performance culture, and developing future leaders through succession planning and talent development.

## Required Skills & Qualifications
- 10+ years of experience as a business or P&L leader, with deep expertise leading complex, multi-product SaaS organizations within the healthcare sector.
- Bachelor’s degree in business, healthcare, technology, or a related field required; advanced degree such as an MBA preferred.
- Proven success owning full P&L accountability, including revenue growth and EBITDA margin management, for businesses scaling beyond $100M in annual revenue.
- Strong experience integrating and cross-selling across acquired or combined product portfolios to drive organic growth and customer value.
- Demonstrated ability to shape and commercialize AI-powered or emerging technology solutions into monetizable offerings.
- Track record of building, leading, and developing high-performing teams, including succession planning and organizational design.
- Broad general management capability spanning strategy, go-to-market execution, operations, and cross-functional collaboration with Product and Engineering.
- Experience in Health System, Health Plan, or Convener markets and familiarity with care coordination or decision support solutions is considered an asset.
- Experience supporting M&A integration, strategic partnerships, and executive-level stakeholder engagement, including serving as a visible leader for high-growth business units.

## Nice-to-Haves
- Advanced degree such as an MBA.
- Experience in Health System, Health Plan, or Convener markets.
- Familiarity with care coordination or decision support solutions.

## Compensation & Benefits
- Competitive base salary + bonus + benefits (non-overtime eligible).
- Benefits starting from Day 1: Retirement Plan Matching (RRSP & 401K), Flexible Paid Time Off, Lifestyle/Wellness Spending Account, Parental & Caregiver Leaves, Fertility & Adoption Support, Continuous Development Support Program, Employee Assistance Program, Learning Programs & Resources, Employee Recognition, and more.

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