# Associate Account Manager

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Remote
**Role:** Account Management
**Salary:** $68k – $90k/yr
**Experience:** 1+ years
**Skills:** SaaS, Customer Success, Account Management, Product Configuration, Troubleshooting, Product Integrations, Travel And Expense, Platform Settings, Data Analysis, KPI Tracking, Customer Retention
**Posted:** 2026-09-11

> Supports Account Managers and Travel and Expense customers by resolving product configuration, integration, payment, and policy issues while driving adoption, satisfaction, and retention. Requires a bachelor’s degree or equivalent experience and at least one year in a customer-facing SaaS role.

## Job Description

## Responsibilities
- Partner with Account Managers to support assigned Travel and Expense customers and ensure timely, accurate communication.
- Build expertise in travel and expense product functionality to enable program administrators.
- Respond to inquiries about product integrations, platform settings, policy configuration, payment and integration issues, product bugs, and feature requests.
- Drive customer satisfaction, product adoption, retention, and reduced churn risk through knowledgeable guidance.
- Handle escalations and collaborate cross-functionally to resolve issues.
- Represent customer feedback internally to maximize customer value and retention.
- Run adoption and satisfaction programs, tracking results against defined KPIs.
- Document processes to improve team efficiency and scalability.

## Requirements
- Bachelor’s degree or equivalent work experience.
- At least 1 year of experience in customer success, account management, sales, or a related customer-facing role in a rapidly growing SaaS company.
- Strong customer experience orientation and ability to learn complex products.
- Excellent written and verbal communication skills, including the ability to explain complex concepts and technologies to diverse audiences.
- Strong organization, prioritization, problem-solving, and attention to detail.
- Data-driven approach to improving efficiency.

## Compensation
- Pay range: $67,500–$90,000 USD, including base salary and target incentive compensation where applicable.

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