# Customer Success Manager - Tech Touch

**Company:** [Front](https://hotfix.jobs/companies/front)
**Location:** Santiago, Chile
**Role:** Customer Success
**Experience:** 1+ years
**Skills:** SaaS, Product Adoption, Customer Engagement, Consultative Selling, Upselling, Email, Zendesk, Intercom, Salesforce Service Desk, Sms, Crms, Idps, Erps, ETL
**Posted:** 2026-07-03

> This role drives product adoption and expansion among self-serve SaaS customers through consultative engagement, premium-feature trials, and strategic upselling. It requires 1–2 years of customer-facing experience, strong communication skills, and the ability to build processes in a growing function.

## Job Description

## Responsibilities

- Develop deep expertise in Front’s product suite, including advanced features and higher-tier plans.
- Proactively engage unmanaged self-serve accounts to identify usage patterns, pain points, and product-adoption opportunities.
- Provide tailored advice to help customers optimize Front for their business needs.
- Enable and manage free trials of premium features.
- Convert trial users and engaged accounts to higher-tier plans through strategic upselling.
- Build relationships with key stakeholders to support customer satisfaction and retention.
- Gather customer insights and share feedback with product and marketing teams.
- Collaborate with support, billing, and operations teams on escalations and campaigns.

## Requirements

- 1–2 years of customer-facing consulting, sales, support, implementation, or product experience.
- Experience preferably at a SaaS company with complex workflow or automation products.
- Ability to work independently and collaboratively in a technology or startup environment.
- Strong verbal and written communication skills, including the ability to teach complicated concepts.
- Builder’s mindset and enthusiasm for developing processes through trial and error.

## Nice to Have

- Working knowledge of email, ticketing systems, SMS, CRMs, IDPs, ERPs, and ETL.
- Experience with Zendesk, Intercom, or Salesforce Service Desk.

## Compensation and Benefits

- Competitive salary.
- Fully covered medical, dental, and vision insurance.
- Generous paid time off.
- Mental health support through Workplace Options.
- Family planning support through Maven.
- Monthly lifestyle stipend for fitness, health, wellness, and other activities.
- Monthly teleworking allowance for Wi-Fi, equipment, and cell data.
- Additional Wellness Days during months with no holidays.
- Summer Break, with offices closed from Christmas through New Year’s Day.

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