# Manager, Enterprise Growth

**Company:** [Clay](https://hotfix.jobs/companies/clay)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $190k – $230k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, B2B SaaS, Revenue Growth, Customer Retention, Coaching, Team Leadership, Stakeholder Management, kpi reporting, customer health, systems thinking, Process Improvement, Cross-Functional Collaboration
**Posted:** 2026-05-28

> Leads Clay’s Enterprise Growth Strategy team, coaching customer success professionals and owning strategic enterprise relationships. The role focuses on expansion, retention, customer health, scalable playbooks, and cross-functional collaboration in a B2B SaaS environment.

## Job Description

## Responsibilities
- Hire, develop, and lead a team of Enterprise Growth Strategists.
- Foster a culture of learning, accountability, excellence, experimentation, and knowledge sharing.
- Build trusted customer partnerships, define success, and deliver measurable value.
- Own key customer relationships and set the standard for engagement, advocacy, and strategic influence.
- Serve as an escalation point and problem-solver.
- Partner with Sales, Product, Engineering, and Marketing to represent customer needs and shape the roadmap.
- Forecast, track, and report on KPIs tied to expansion, retention, and customer health.
- Identify opportunities to innovate and scale enterprise success through playbooks, frameworks, and strategies.

## Requirements
- 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function.
- 5+ years in customer-facing roles such as Customer Success Manager or Account Manager at a B2B SaaS company.
- Track record of driving revenue growth, expansion, and retention.
- Passion for coaching and developing others.
- Exceptional relationship-building and communication skills.
- Ability to simplify complexity and guide teams through ambiguity.
- Systems-thinking mindset, including identifying bottlenecks, building scalable processes, and driving continuous improvement.
- Growth mindset and comfort in fast-paced, entrepreneurial environments.

## Compensation and Benefits
- Annual salary range: $190,000–$230,000.
- Access to world-class coaches specializing in creativity, management, and related areas.

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