# Customer Success

**Company:** [Krea](https://hotfix.jobs/companies/krea)
**Location:** San Francisco, CA
**Role:** Customer Success
**Skills:** Customer Success, Account Management, Onboarding, Product Adoption, Creative Workflows, Customer Feedback, Renewals, Upsells, Implementation
**Posted:** 2026-04-22

> Founding Customer Success Manager owns post-sale onboarding, adoption, renewals, and expansion for AI creative tool users. Guides creative teams through workflows, drives product usage, and shares feedback with product/marketing teams. Requires CS/account management experience and creative background.

## Job Description

## Responsibilities
- Own post-sale customer success: onboarding, adoption, renewals, and expansion
- Help customers integrate Krea into their creative workflows and daily work
- Drive product adoption across our core customer profiles
- Communicate new feature and product updates (we ship weekly)
- Track usage and customer signals to help customers get more value
- Identify expansion opportunities and support renewals and upsells
- Share customer feedback with the product and marketing teams and help shape what we build

## Requirements
- Experience in Customer Success or Account Management
- A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
- Strong understanding of creative workflows
- Product-focused mindset, with experience in onboarding and implementation
- Strong communication and interpersonal skills - you’re great at building and maintaining relationships
- Proactive, ownership-driven attitude and comfort working in an early-stage environment

## Compensation
- Competitive compensation (75th percentile of market) with meaningful equity

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**Apply:** https://hotfix.jobs/jobs/00e03faf-b731-4f4a-958e-1cfd3a6ac671
**Canonical:** https://hotfix.jobs/jobs/00e03faf-b731-4f4a-958e-1cfd3a6ac671