# Customer Success Manager, Emerging Business

**Company:** [Mntn](https://hotfix.jobs/companies/mntn)
**Location:** Remote
**Role:** Customer Success
**Experience:** 2+ years
**Skills:** Customer Success, Account Management, Salesforce, Intercom, CRM, adtech, MarTech, SaaS, digital advertising, Performance Marketing
**Posted:** 2026-07-16

> Manage a high-volume portfolio of Emerging Business customers at MNTN, driving retention, adoption, and expansion for Connected TV advertising platform. Build scalable CS programs and processes while partnering with sales to deliver measurable business outcomes.

## Job Description

## What You'll Do
- Manage a large portfolio of customers, prioritizing engagement based on account health, customer needs, growth potential, and business impact.
- Drive customer retention, adoption, and long-term success through proactive outreach, optimization recommendations, and scalable engagement strategies.
- Identify expansion opportunities and partner with the Emerging Business sales team to grow customer investment while mitigating churn risk across your shared portfolio.
- Leverage customer health signals, platform usage, campaign performance, and automation to determine where your time and attention will have the greatest impact.
- Build and execute scalable customer success programs, including automated journeys, webinars, training, playbooks, and self-service resources that help customers succeed.
- Help customers improve business outcomes by sharing best practices and strategic recommendations focused on customer acquisition, conversion, and campaign performance.
- Collaborate closely with your pod, Customer Success leadership, and cross-functional partners to continuously improve customer programs, operational processes, and the overall customer experience.
- Maintain accurate CRM data and use customer insights to inform decisions, identify trends, and contribute to the evolution of MNTN's Customer Success organization.

## What Success Looks Like
- Consistently achieve retention goals across a large portfolio of customers.
- Customer engagement is effectively prioritized using data, automation, and account health signals.
- Scalable programs drive increased platform adoption, customer engagement, and customer satisfaction.
- Expansion opportunities are proactively surfaced and converted into incremental revenue.
- Customer risks are identified early and addressed before impacting retention.
- Customers realize measurable business outcomes and continue increasing their investment in MNTN.
- Your pod consistently achieves its shared customer retention and growth goals.
- Processes, playbooks, and customer programs continue to evolve through your ideas, feedback, and continuous improvement mindset.

## What You'll Bring
- 2–5 years of experience in Customer Success, Account Management, Client Success, SaaS, AdTech, or another customer-facing role.
- Experience managing a high-volume portfolio while effectively balancing competing priorities.
- Strong analytical and prioritization skills, with the ability to leverage customer data and business insights to drive action.
- Experience building relationships at scale through a combination of proactive outreach, automation, and customer education.
- Experience partnering closely with Sales or Account Executives to support customer retention and growth.
- Experience using Salesforce, Intercom, or similar CRM and customer engagement platforms.
- Knowledge of digital advertising, performance marketing, SaaS, AdTech, or MarTech, with an understanding of customer acquisition, conversion, and ROAS.
- A builder mindset with a passion for improving processes, scaling customer success programs, and helping customers achieve measurable business outcomes.

## Similar roles

- [Implementation Specialist](https://hotfix.jobs/jobs/b929602d-099e-4da9-8b86-e9f2b9b8401b) - WorkWave - Remote - $55k – $65k/yr
- [Client Onboarding Specialist](https://hotfix.jobs/jobs/495aa808-f69d-4d5d-850a-61414c58de0e) - SpotOn - Chicago, IL - $47k – $67k/yr
- [Customer Success Specialist](https://hotfix.jobs/jobs/99554aa6-77e1-4afa-baeb-f788e562070b) - Forge - Remote - From $42k/yr
- [Technical Account Manager](https://hotfix.jobs/jobs/b6b57770-98b3-4fb7-9efc-15a22f27cadb) - Benchling - San Francisco, CA
- [Customer Success Representative](https://hotfix.jobs/jobs/48e388fd-aa0d-436f-bff9-5058b4e59b54) - Flaglerhealth - New York City, NY

**Apply:** https://hotfix.jobs/jobs/00d0f61a-9341-45b6-bc38-2cf5c941da32
**Canonical:** https://hotfix.jobs/jobs/00d0f61a-9341-45b6-bc38-2cf5c941da32